Membership and Insight Manager
1 week ago
The Faculty of Sexual and Reproductive Healthcare (FSRH) is the leader in the field of sexual and reproductive healthcare, and we are the voice for professionals working in this area. As a multi-disciplinary professional membership organisation, we set clinical guidance and standards, provide training and lifelong education, and champion safe and effective sexual and reproductive healthcare across the life course for all.
Can you help us?
You will work alongside the MET Director, Education Development Managers and associated teams to ensure that membership support is delivered as follows to:
Use insight gained from our range of digital systems to provide business intelligence and improve our member experience
Ensure member enquires are responded to and resolved in line with Quality standards and SLAs
Maintain the quality of the service provided
Strategic, data driven and able to build and motivate a high performing team
with the ability to effectively follow policies and procedures as well as offering improvements
Able to maintain up to date and accurate records in line with policies and processes
Proficient working with a range of digital platforms and databases and adept with Microsoft Office.
Able to utilise digital solutions to improve provision of membership support
Substantial understanding of how to utilise a CRM to generate process improvements
Substantial experience of working customer/ membership support environments
Excellent product knowledge to support customers using a variety of media and formats
Understanding of the role of CRM in an organisation and in customer/member experience
Supporting educational products and member services
Working within policies and processes and using these to support improved delivery and service
Working in multichannel support (email, phones, remote, chat etc)
Using digital platforms, CRMs and Learning Management systems preferably CIVI, Learning Pool (Totara)
we are unable to sponsor people requiring a work visa.
We offer a range of benefits at FSRH to support staff wellbeing, including but not limited to:
~25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
~ Flexible working culture
~ Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
~ Employee Assistance Programme (EAP)
~ Employee discounts portal
Full details of how to apply can be found on our website .
please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We value diversity, promote equality and encourage applications from people of all backgrounds.
we are unable to sponsor people requiring a work visa.
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Membership and Insight Manager
1 week ago
United Kingdom FSRH - Faculty of sexual and reproductive healthcare Full timeMembership and Insight Manager Who we are: The Faculty of Sexual and Reproductive Healthcare (FSRH) is the leader in the field of sexual and reproductive healthcare, and we are the voice for professionals working in this area. As a multi-disciplinary professional membership organisation, we set clinical guidance and standards, provide training and...
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Membership and Insight Manager
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United Kingdom FSRH - Faculty of sexual and reproductive healthcare Full timeMembership and Insight Manager Who we are: The Faculty of Sexual and Reproductive Healthcare (FSRH) is the leader in the field of sexual and reproductive healthcare, and we are the voice for professionals working in this area. As a multi-disciplinary professional membership organisation, we set clinical guidance and standards, provide training and...
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