Technical Delivery Manager

3 weeks ago

Manchester, United Kingdom NQC Full time

NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry.
We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world and become part of an exciting long term plan for sustainability, and a better future.
As part of our continued growth, we have a new role within the Client Management team for the position of a Technical Delivery Manager. 
Within this role you will be responsible for proactively supporting the wider team that focus on our Automotive clients from a technical perspective. You will do this through tasks such as training and development, analysis of customer feedback, implementation of new systems and acting as the go-between for the client team with the wider company.
As a Technical Delivery Manager you are expected to undertake the following responsibilities as part of your day to day activities:
Support focus:

Lead on customer-related SUP tickets and change requests to ensure progression and ensure timely resolution/implementation
Monitoring of customer activity (proactively understanding usage to identify potential issues / usability improvements) - suggesting feature / platform enhancements where needed
Internal training (continuous monitoring of existing products)
Act as an in-between for the client team and product team to field feedback (ensuring progression / resolution) 
Assist Client Delivery Executives in new / bespoke product creation (i.e. follow ons) with Project Managers. 
Ownership of tasks such as billing (ensuring Statement of Accounts are updated and issued on a monthly basis)
Lead on ad-hoc projects such as technology implementation
Assist with the creation of digital resources and automation of tasks
Any other ad-hoc duties as assigned.
Experience working on technical projects within a client facing environment
Experience in supporting wider members of the team at all levels (onboarding/entry level to established team members)
Ability to identify and resolve technical challenges creatively and efficiently, keeping projects moving forward despite obstacles.
Strong organisational and time management skills to juggle multiple projects, deadlines, and priorities effectively.
Ability to analyse project data and metrics to identify areas for improvement and make informed decisions.

Plans and prioritises activities and resources to maximise performance and minimise errors. 
Works collaboratively with cross-functional teams and acts as a team player while supporting colleagues.
Competitive salary package


~ Hybrid working policy
~ Private pension scheme
~25 days holiday (Increasing with service) + bank holidays
~ Enhanced Maternity and Paternity Leave
~ Health Cash Plan
~ 24/7 Access to a Virtual GP
~ Life Assurance (4 x Salary after probation period)
~ Regular company socials & events
~

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