Regional Delivery Manager

2 weeks ago

Manchester, United Kingdom Evri Full time

We have an exciting opportunity for a Regional Delivery Manager to join our evolving team. We’re always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day.

The purpose of this role is to ensure that the business meet’s our clients and customers expectations by driving an excellent customer experience through a team who drive the engagement of self-employed couriers.  The role is accountable for the performance of a team covering a designated region. The role will drive the achievement of targets and ensure the cost efficiency of the courier network is maximised to maintain and further improve both the Company and third-party contractual standards.

You will be accountable for:

  • Responsible for regional performance targets and customer satisfaction through the guiding, coaching and managing of a team of Community Delivery Managers.
  • Influencing the build of and responsible for the delivery and forecast of regional budget and controls (including but not limited to courier fees, contractor spend, ad-hoc payments, team expenses and over-rides) by managing cost and ensuring the team understand the financial impact of their decisions ensuring the profitable running of their region.
  • Maximising service coverage of courier deliveries and collections within the region through the successful and timely recruitment of couriers and their engagement, retention and successful change management (where needed) to ensure a stable and consistently high-quality service is delivered for our customers and clients.
  • Accountable for the resource planning of couriers through pipeline review, advertising and reviews with the Resource Planner to ensure round coverage is in place.
  • Through a team of Community Delivery Managers drive courier performance to ensure the success of a seven day operation
  • Responsible for the delivery unit estate within their region (including but not limited to the location, procurement and management of delivery units & resourcing) & management of service provision through service conversations with the delivery unit controller to ensure that Evri deliver a professional and sustainable Delivery Organisation which is focussed on quality, service and productivity.
  • Responsible for building and maintaining a strong, productive and professional local union relationship with the GMB to ensure Evri maintains a positive relationship with the union and continues to be at the forefront of self-employed status recognition for our self-employed couriers.
  • Through setting and implementing best practice and adherence to the Code of Conduct and SOPs ensuring that the work environment is safe for themselves and others.
  • Building and maintaining strong relationships with their peer in the depot, namely the Depot General Manager, and key stakeholder across the organisation through effective communication skills resulting in high performance in the end to end parcel journey.
  • Accountable for customer complaint escalation management and timely resolution to ensure customer satisfaction through liaising with the Customer Services Team and leadership of Community Delivery Managers.

To be successful in this role you will require the following… 

Qualifications:

  • Current UK Driving licence
  • Level 3 Management Qualification or equivalent
  • IOSH Qualification or equivalent

Knowledge & Experience:

  • Previous experience of coaching, supporting and motivating colleagues
  • Problem solving and planning effective contingencies and solutions
  • Experience of maintaining local union relationships
  • Previous experience of managing an agile team
  • Knowledge of self-employed courier model
  • Previous experience of setting and managing a budget

Technical & People Skills:

  • Customer Focused approach
  • Competent negotiation skills
  • Ability to adapt to different styles and behaviours

What can we offer you?

We offer an excellent remuneration package with fantastic opportunities for progression, learning and development.

This is a fantastic opportunity to be part of an exciting, forward-thinking business. Do you have the experience, drive and dedication to make your mark within our business?

If so come and join us in our exciting operation to deliver a fantastic parcel experience to our customers for our clients Evri day

  • Regional Delivery Manager

    2 weeks ago

    Manchester, United Kingdom Evri Full time

    We have an exciting opportunity for a Regional Delivery Manager to join our evolving team. We’re always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the business meet’s our clients...

  • Decarbonisation Programme Manager

    2 weeks ago

    Manchester, United Kingdom Program Manager, EMEAAPAC Full time

    Based at any of our airports - Manchester, Stansted or East Midlands About us: At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations...

  • Senior Regional Utility Manager

    2 months ago

    Manchester, United Kingdom National Highways Limited Full time

    National Highways is hiring a Senior Regional Utility Manager to join our Major Projects Directorate. You will be responsible for and leadon all matters relating to Statutory Utilities to assure the North West and North East’s Regional delivery approach to Utility  diversions. This role will cover the North of the country with a hybrid working model and...

  • Regional Risk Manager

    18 hours ago

    Manchester, United Kingdom National Highways Full time €45,000

    Your new role Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. Do you have experience in Risk Management within project delivery? Are you looking for a new and exciting opportunity in a fast-paced environment, where you can build a career within risk management? We have a fantastic opportunity...

  • Regional Risk Manager

    24 hours ago

    Manchester, United Kingdom National Highways Full time

    Your new roleBe one of the first applicants, read the complete overview of the role below, then send your application for consideration.Do you have experience in Risk Management within project delivery? Are you looking for a new and exciting opportunity in a fast-paced environment, where you can build a career within risk management?We have a fantastic...

  • Regional Operations Manager

    5 days ago

    Manchester, United Kingdom CS Construction Staffing Full time

    Job Purpose The Regional Operations Manager is accountable for all aspects of site delivery to ensure that projects are delivered in a safe manner, on time, on budget and to the required quality standards. The role will involve overseeing a program of works associated with our current framework contracts with both Severn Trent Water and Northumbrian...

  • Regional Operations Manager

    6 days ago

    manchester, United Kingdom CS Construction Staffing Full time

    Job PurposeThe Regional Operations Manager is accountable for all aspects of site delivery to ensure that projects are delivered in a safe manner, on time, on budget and to the required quality standards.The above will involve overseeing a program of works associated with our current framework contracts with both Severn Trent Water and Northumbrian Water.The...

  • Regional Operations Manager

    7 days ago

    Manchester, United Kingdom CS Construction Staffing Full time

    Job PurposeThe Regional Operations Manager is accountable for all aspects of site delivery to ensure that projects are delivered in a safe manner, on time, on budget and to the required quality standards.The above will involve overseeing a program of works associated with our current framework contracts with both Severn Trent Water and Northumbrian Water.The...

  • Regional Operations Manager

    5 days ago

    Manchester, United Kingdom CS Construction Staffing Full time

    Job PurposeThe Regional Operations Manager is accountable for all aspects of site delivery to ensure that projects are delivered in a safe manner, on time, on budget and to the required quality standards.The above will involve overseeing a program of works associated with our current framework contracts with both Severn Trent Water and Northumbrian Water.The...

  • Regional Operations Manager

    6 days ago

    Manchester, United Kingdom CS Construction Staffing Full time

    Job Purpose The Regional Operations Manager is accountable for all aspects of site delivery to ensure that projects are delivered in a safe manner, on time, on budget and to the required quality standards. The above will involve overseeing a program of works associated with our current framework contracts with both Severn Trent Water and Northumbrian...

  • Regional Operations Manager

    7 days ago

    Manchester, United Kingdom CS Construction Staffing Full time

    Job Purpose The Regional Operations Manager is accountable for all aspects of site delivery to ensure that projects are delivered in a safe manner, on time, on budget and to the required quality standards. The above will involve overseeing a program of works associated with our current framework contracts with both Severn Trent Water and Northumbrian...

  • Regional Operations Manager

    5 days ago

    Manchester,, Greater Manchester, United Kingdom CS Construction Staffing Full time

    Job PurposeThe Regional Operations Manager is accountable for all aspects of site delivery to ensure that projects are delivered in a safe manner, on time, on budget and to the required quality standards.The above will involve overseeing a program of works associated with our current framework contracts with both Severn Trent Water and Northumbrian Water.The...

  • Regional Operations Manager

    6 days ago

    Manchester, United Kingdom CS Construction Staffing Full time

    Job PurposeFor a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.The Regional Operations Manager is accountable for all aspects of site delivery to ensure that projects are delivered in a safe manner, on time, on budget and to the required quality standards.The above will involve overseeing a...

  • Regional Operations Manager

    3 days ago

    Manchester, United Kingdom CS Construction Staffing Full time

    Job PurposeFor a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.The Regional Operations Manager is accountable for all aspects of site delivery to ensure that projects are delivered in a safe manner, on time, on budget and to the required quality standards.The above will involve overseeing a...

  • Decarbonisation Transition Manager

    4 weeks ago

    Manchester, United Kingdom Program Manager, EMEAAPAC Full time

    Based at any of our airports - Manchester, Stansted or East Midlands Permanent role About us: MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270...

  • Regional Director- Facilities Management

    1 month ago

    Manchester, United Kingdom Vinci Facilities Full time

    Regional Director- Facilities Management Hours: Full Time - 40 hours - Monday to Friday Creating and maintaining great places to live and work delivered by excellent people who care... Purpose of Role Responsible for the strategic leadership across five FM Business Units covering the UK. Full P&L responsibility and accountability for the development and...

  • Regional Operations Manager

    4 days ago

    Manchester, United Kingdom Association for Project Management Full time

    Job Purpose The Regional Operations Manager is accountable for all aspects of site delivery to ensure that projects are delivered in a safe manner, on time, on budget and to the required quality standards. The above will involve overseeing a program of works associated with our current framework contracts with both Severn Trent Water and Northumbrian...

  • Senior Regional Utility Manager

    7 days ago

    Manchester, United Kingdom findajob.dwp Full time

    Your new roleNational Highways is hiring a Senior Regional Utility Manager to join our Major Projects Directorate. You will be responsible for and leadon all matters relating to Statutory Utilities to assure the North West and North East's Regional delivery approach to Utility diversions. This role will cover the North of the country with a hybrid working...

  • Site Manager

    23 hours ago

    Manchester, United Kingdom Mtrp Ltd Full time €45,000

    Site Manager Greater Manchester Regional Contractor £45k + Van + Package We are working with a regional contractor who have a variety of projects across the Northwest of England. They have a strong pipeline of work, taking on projects valued up to £2Million typically working on refurbs and fit outs in the education and health care sectors. They...

  • Site Manager

    4 days ago

    Manchester, United Kingdom Mtrp Ltd Full time €45,000

    Site Manager Greater Manchester Regional Contractor £45k + Van + Package We are working with a regional contractor who have a variety of projects across the Northwest of England. They have a strong pipeline of work, taking on projects valued up to £2Million typically working on refurbs and fit outs in the education and health care sectors. They...