Quality Assurance Officer

3 weeks ago

Sefton Merseyside, United Kingdom Sefton Full time €25,500 - €28,500

Supported by Youth Employment Initiative & European Social Fund

Our ' Ways to Work ' Programme can help you to find work Click Here

Our client is recruiting for a part time Quality Assurance Officer, based at our offices in Knowsley Road, Bootle.

Job Title: Quality Assurance Officer

Hours of Work: 21 hours per week (part time)

Salary: £25,500 to £28,500 (dependent on experience / pro rata)

Closing Date: Friday 14th July at 5 pm

A little about the role...

To provide high quality performance data analysis / quality assurance support to the Board of Trustees, Chief Executive and Head of Operations, significantly contributing to efficient, effective and outcomes-focused service delivery.

Key Responsibilities

  • To develop a comprehensive Quality Assurance system, enhancing understanding of the impact of the companies services for victims / survivors of domestic abuse in Sefton.
  • To develop, and utilise, an in-depth knowledge and understanding of the the companies OASIS case management / statistical reporting system.
  • To provide group / individual support to the companies staff in regard to enhancing use of OASIS in case management record-keeping.
  • To develop best practice strategies for service performance improvement and effective impact analysis, working with staff to implement recommendations.
  • To provide the Chief Executive and Board with regular monitoring and quality assurance -related reports and contribute to organisational reflective practice.
  • To provide / present relevant operational data to staff to support organisational learning and service delivery quality.
  • To support the CEO / Head of Operations in undertaking purposeful, proportionate, and meaningful internal performance audits, contributing to best practise in domestic abuse support services.
  • To work closely with Sefton MBC, the Sefton Partnership, and other funders, in sharing the companies services data / impact analysis.
  • To work with the Chief Executive and other key staff to positively utilise existing / new partnership relationships to enhance service quality and performance.
  • To identify (own) learning development and training needs and agree with the Chief Executive appropriate learning development activities to be undertaken.
  • To maintain an awareness of the companies operating environment, including legislative developments, social trends and local issues likely to impact on future service development.
  • To effectively represent the company at external events and meetings.
  • To promote the interests of the organisation at all times.
  • Other similar duties may be allocated from time to time, appropriate to the general character of the post.
  • Other similar duties may be allocated from time to time, appropriate to the general character of the post.

To apply: For an application form and personal specification details contact michael.maguiire@sefton.gov.uk

FREEPOST Address
Sefton@Work
FREEPOST NAT19351
Bootle
L20 3YY

A 24 hour answer phone is available when the office is closed.

Monday to Thursday 9.15am – 4.30pm

Friday 9.15am – 4.00pm

Southport Office

Monday to Thursday 9.15am – 4.30pm**

** Closed Friday

Saturday-Sunday CLOSED

*Or try the chat facility on our Website.

Supported by Youth Employment Initiative &

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