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Quality Assurance Officer

4 months ago

Sefton Merseyside, United Kingdom Sefton Full time €25,500 - €28,500

Supported by Youth Employment Initiative & European Social Fund
Our ' Ways to Work ' Programme can help you to find work Our client is recruiting for a part time Quality Assurance Officer, based at our offices in Knowsley Road, Bootle.
Job Title: Quality Assurance Officer
Hours of Work: 21 hours per week (part time)
To provide high quality performance data analysis / quality assurance support to the Board of Trustees, Chief Executive and Head of Operations, significantly contributing to efficient, effective and outcomes-focused service delivery.
To develop a comprehensive Quality Assurance system, enhancing understanding of the impact of the companies services for victims / survivors of domestic abuse in Sefton.
To develop, and utilise, an in-depth knowledge and understanding of the the companies OASIS case management / statistical reporting system.
To provide group / individual support to the companies staff in regard to enhancing use of OASIS in case management record-keeping.
To develop best practice strategies for service performance improvement and effective impact analysis, working with staff to implement recommendations.
To provide the Chief Executive and Board with regular monitoring and quality assurance -related reports and contribute to organisational reflective practice.
To provide / present relevant operational data to staff to support organisational learning and service delivery quality.
To support the CEO / Head of Operations in undertaking purposeful, proportionate, and meaningful internal performance audits, contributing to best practise in domestic abuse support services.
To work closely with Sefton MBC, the Sefton Partnership, and other funders, in sharing the companies services data / impact analysis.
To work with the Chief Executive and other key staff to positively utilise existing / new partnership relationships to enhance service quality and performance.
To identify (own) learning development and training needs and agree with the Chief Executive appropriate learning development activities to be undertaken.
To maintain an awareness of the companies operating environment, including legislative developments, social trends and local issues likely to impact on future service development.
To effectively represent the company at external events and meetings.
A 24 hour answer phone is available when the office is closed.
Monday to Thursday 9.Southport Office
Monday to Thursday 9.Saturday-Sunday CLOSED
*Or try the chat facility on our Website.
Supported by Youth Employment Initiative &
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