Night Mental Health Helpline Operator

3 weeks ago


Ripley Derbyshire, United Kingdom P3 Charity Full time

Our Charity
P3 is a modern, forward-thinking organisation, delivering excellent services for people who face social exclusion. We're different, creative and like to think of new solutions. We always go the extra mile and work with dedication and commitment. Job Title: Bank Night Mental Health Helpline Operator
Hours: Casual, as and when required
Shift Pattern: Casual, as and when required
P3 is working in conjunction with the NHS, Derbyshire Clinical Commissioning Group and the Police and Crime Commissioner to provide non-clinical support to the Derbyshire and Derby City Mental Health Urgent Care Hub. Triage workers will be employed to answer calls from members of the public who have concerns around their mental health.
Training will be given to ensure staff are equipped with the skills to ensure that the calls are managed effectively with a focus on accessing available community resources to help manage their mental wellbeing, avoiding a clinical intervention where possible.
As a Bank Mental Health Helpline Operator you will providetelephone support services to people using helpline services with the objective of preventing escalation to a clinical mental health intervention. Bank Helpline Operators will be the first point of contact within the mental health helpline.
The role includes greeting callers, establishing rapport, and assessing the level of risk and need, providingadvice and guidance to the callers exploring practical solutions utilising community resources where possible. In return we offer the chance to join an expanding, dynamic organisation, with excellent opportunities for personal and professional development. We also offer a great benefits package on completion of the probation review:
27 days annual leave per year, plus Bank Holidays
Pension Scheme
Paycare Employee Assistance Programme
Excellent Training Opportunities
Flexible Working Options Available
The successful candidate must hold a full UK driving licence and have access to a vehicle. P3 have committed to achieving Net Zero Carbon emissions by 2050.



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