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General Manager

4 months ago

Woking Surrey, United Kingdom Get Golfing Full time

Get Golfing CIO, a sports charity organisation that supports struggling English golf facilities, is seeking a highly motivated and experienced General Manager for its flagship venue. Pyrford Lakes is a picturesque venue located in Surrey with a unique 18-hole course and recently renovated clubhouse.
As the General Manager, you will be responsible for overseeing all aspects of the venue's sales and operations to ensure a high-quality experience. You will lead a dedicated team and work closely with head office to drive revenue, maintain , and provide exceptional customer service. This is an exciting opportunity to make a significant impact and contribute to the success of Pyrford Lakes and change the perception of the industry.
Responsibilities

Oversee all operational and financial aspects of the venue to meet revenue and profitability targets.
Lead and motivate a team of staff, ensuring high-quality service and customer satisfaction.
Develop and implement marketing strategies to attract new members and increase visitor numbers.
Maintain and improve course conditions to deliver an exceptional golfing experience.
Build on the current functions and events performance to offer an outstanding experience.
Manage budgets and financial performance, including cost control and revenue maximisation.
Build strong relationships with our customers and suppliers to drive loyalty and repeat business.
Ensure compliance with all health and safety regulations and venue policies.

Proven experience as a General Manager or similar leadership role in the golf or hospitality industry.
Strong knowledge and passion for golf, including golf course management.
Excellent leadership and team management skills.
Strong business acumen and financial management skills.
Exceptional customer service and interpersonal skills.
Excellent communication and negotiation skills.
Ability to work independently and make effective decisions.
Flexible schedule with the ability to work evenings, weekends, and holidays as needed.
In return we offer...

~ Flexible working hours.
~ Full induction and training provided.
~ Continuous professional development in a fast-growing company.
~50% off our food menu and other fantastic discounts.
~ Complimentary use of Golf Course within Get Golfing community. 
~ Good renumeration package.

Onboarding
The successful candidate will be supported through a comprehensive “hands on” training and development programme led by a very experienced team with decades of knowledge within the golf sector. 
Familiarisation

Meet the Head Office team
Visit relevant local Get Golfing venues
Time with core senior managers across multiple venues
Learning Our Basics 

Tills, stock control, relationship with other systems
Tee sheets and the story behind the tee sheet
Membership Structure and their relations
Introduction to Hubspot 
Our Culture 

~“The answer is yes, now what is the question”
~ Building relationships
~ Venue Presentation
~ Course Presentation
~ Starter Training
~ Marshall Training
~ Front of House Training

Sales Training

Hubspot CRM advanced
Sales training lead handling
Sponsorships and partnerships 
Golf Check In

Customer Identity – who are they and what’s their journey
Developing the customer narrative
Understanding a tee sheet and the stories behind it
Check in processes
Understanding products and margins
Hosting 

Competitions
Society Days
Charity Events
Non Golf Functions
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