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Director of Service Management
4 months ago
VIVID believes everyone has the right to a safe and secure place to call home and also provides its customers with a wide range of tailored support to sustain their tenancies and look after their wellbeing.
VIVID is one of the largest developers of new homes amongst housing associations in England, having built over 1,500 last year.
This is an exciting opportunity to join VIVID as their Director of Property Services. This is a new post reporting to the Chief Operating Officer, the successful candidate will be responsible for the successful delivery of property services functions across responsive repairs, voids, caretaking and estate management, M&E, and property compliance (except for fire).
The role will lead a large workforce including an in-house DLO operation and oversee the effective supply chain management of a range of contracts.
VIVID is undergoing a transformation period and significantly investing in our systems and digital offer. The successful Director of Property Services will be unashamedly customer centric and commercially driven with a strong grasp on the utilisation of data to make business-critical decisions, informed by effective risk management.
To lead the service strategy, standards and ambitions, and agree the targets for VIVID’s Property Services teams- ensuring agreed performance is met.
Have effective maintenance and estate management operations which, is informed by the customer voice, and balances customer service outcomes with being cost effective.
Ensure there is a continuous drive to improve our maintenance and estate services.
Our compliance obligations for our properties have robust mechanisms to fulfil legislations, the expectations of the Regulator of Social housing and Best Practice.
Lead responsibility for customer safety which includes of asbestos, water hygiene, gas, electrics, lifts, CO2, smoke detection, damp, and mould.
Create a performance culture that drives an excellent customer experience, highly motivated colleagues and a continuous improvement approach to drive effectiveness and efficiency.
Constantly looking to improve performance through effective management of systems and processes.
Ensure that all services provided meet regulatory, legal, audit and best practice standards and requirements.
Recruit, lead, supervise, motivate and manage the team so that the service is delivered in line with VIVID’s culture, business plan and performance requirements
VIVID is looking to appoint a senior leader who has the following attributes:
A proven record of managing large property services functions.
Demonstrable experience leading a large workforce including an in-house DLO operation and overseeing the effective supply chain management of a range of contracts.
A sound understanding of and experience held in a high level role within the social housing environment, including regulation and emerging government policy.
Excellent commercial skills thus balancing risk, operational performance, external factors, and budgetary pressures to deliver successful outcomes.
Track record of service delivery in a customer centric business.
Proven experience of continuous improvement and transforming service.
Experience of leading major organisational-wide change projects.
30 days holiday + bank, sell up to 10 days
- Private medical insurance
- Performance related bonus up to 10% of salary
- Life assurance x3 salary
- Healthcare cash plan
- Salary sacrifice electric car scheme
- Generous salary sacrifice pension matched up to 10%
- A real sense of work/life balance where we promote flexible working and an agile culture.
