Technology Specialist, Robotics

2 days ago

Northamptonshire, United Kingdom Tennant Company Full time

For over 150 years, innovation and sustainability have been at the heart of everything we do, helping businesses across the globe achieve more with less impact on the environment.
With operations, manufacturing, sales, and service in multiple countries, your career can take you further than you ever imagined. Here, your ideas matter, your growth is supported, and your work makes a real difference.
This role is the primary Subject Matter Expert (SME) responsible for executing all technical field activities associated with the robot lifecycle, from pre-sale demonstrations through post-deployment hyper-care and customer training. Demonstration and Technical Sales Support: Act as the dedicated Field Asset/Robotics Expert to support all pre-sale activities, including demos, pilots, and events demonstrations. Execute Demo Qualification and Site Assessment activities to accelerate the sales cycle and improve the demo success rate.
Deployment and Installation: Oversee and execute the installation and configuration of robotics products at customer sites. Customer Training and Onboarding: Provide comprehensive operational training and support to end-users on the operation and maintenance of robotic systems. TNC Sales & Service Teams Training and Onboarding: Provide comprehensive operational training and support to internal teams on the operation and maintenance of robotic systems. Usage Optimization and Customer Engagement: When triggered by Biz Dev or sales teams, reach out to specific users and customers to help create and sustain usage of the units. to suggest and guide customers for optimal use of the robot. Collaboration: Collaborate with local Commercial and Industrial Account Managers, Strategic Account Managers, Biz Dev, and the Customer Success team to ensure seamless customer engagement and deployment handoffs.

Bachelor’s degree in Business, Business Administration, or a related technical field is required.
Technical and field experience in robotics, automation, or industrial equipment, with practical skills in product demonstration, installation, and user training.
Value Proposition & Commercial Storytelling: Demand & Opportunity Management: Create, qualify, and progress opportunities through a visible funnel with clear entry/exit criteria.
Financial & Commercial Acumen: Build and manage partner routes-to-market and alliances to expand reach, speed, and capability.

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