Transformation Office Analyst

1 week ago

United Kingdom Expedia Group Full time

Expedia Group’s ETSP Division is looking for a Process Analyst based in London to provide Telecom Expense Management and financial expertise in support of Global Technology Operations worldwide (APAC, EMEA, LATAM, and North America). The core responsibilities of the Process Analyst include supporting the Senior Process Analyst in maintaining end-to-end process excellence in contracting, ordering, billing and cost-rationalization of technology services and their related expenses. The Process Analyst will collaborate with multiple internal and external business partners to deliver business continuity, process improvement and first-class expense management.

The Telecom Expense Management Team undertakes business critical functions supporting multiple brands and business units across EG. The team manages both provisioning and billing and all related administrative and finance functions. (2) There are approximately 250 billing accounts and more than 150 provisioning orders per year. In addition to day-to-day operational work such as MACD and invoice processing, the TEM team has a reporting role and is involved in both long and shorter-term projects on a continual basis. (The primary responsibility of the Analyst is to assist in the data collection and analysis of telecom billing, contracts, tracking of MACD orders, and maintaining inventory information for the purpose of conducting analysis on Data and Voice (telephony) services to identify potential cost savings and/or avoidance from telecom spend.

Expedia Group is seeking a talented Process Analyst to join the Technology team (Finance Corporate, Brands, Product & Technology). This individual will provide analytical support, forecasting, variance analysis, and financial modeling.

This role will manage the telecom order to payment lifecycle, and inventory and reporting for our voice, internet and circuit expenses around the world. The Process Analyst will report to the Network infrastructure leadership and will work closely with Finance, Network Engineering and Operations, Sourcing, Real Estate and Vendor Management teams.

The Process Analysis will provide guidance and support to the order desk for telecom provisioning using expense management software (Calero VeraSMART). The order desk’s primary responsibility is to have a single organization trained, responsible and accountable for inventory accuracy in Calero.

Assist the lead in planning and provisioning for telecom services
Accountable for data and voice Inventory management
Prepare data and voice circuit usage management and reporting
Overall strategy for tracking over utilization and underutilization of data and voice circuits
Accountable for record keeping of Asset decommissioning and disposal

Ability to interpret and present data in a visually compelling format to financial and non-financial audiences
Passion for using data to drive better decision-making
Bachelors’ Degree in business management, financial management or equivalent

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