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Client Service Director

4 months ago

Manchester, United Kingdom BNY Mellon Full time

Client Service Director (VP)
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. We're seeking a future team member for the role of Client Service Director (VP) to join our Asset Services, Client Service Delivery team. Hybrid.
Our Service Directors are the backbone of our Asset Servicing delivery offering and a clear differentiator in the marketplace.
A Service Director has responsibility for acting as the voice of the client within the Asset Servicing Business, ensuring that BNY Mellon delivers a consistently outstanding client experience across our product range. This is a senior client and internal-facing role charged with ensuring overall service quality, client satisfaction and a consistent client experience for some of our most complex clients, working hand in hand with the Relationship Manager and global service delivery teams.
The Service Director must balance the dual goals of meeting service delivery commitments, while ensuring that the bank is in full compliance with all regulatory requirements.
Deliver exceptional service aligned to clients needs and expectations across all products and services
Cultivate a deep relationship and appreciation for what drives our clients' service requirements
industry news, regulatory and BNY Mellon change, product evolution)
Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities
Deliver robust operational analytics, insights, and transparency into service performance, leveraging industry interfaces
Experience in delivering outstanding client experiences within a client service delivery role and / or a financial services operational area, particularly in Custody and Fund Services
Bachelors degree or the equivalent combination of education and experience
Sufficient years minimum of total work experience in financial services, or similar industry, is preferred.
Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
~ Human Rights Campaign Foundation, 100% score Corporate Equality Index
~ Best Places to Work for Disability Inclusion , Disability: IN - 100% score
~BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. ABOUT COMPANY BNY Mellon Corporation New York, United States 53400 Employees Investment Banking / M & A
Established in 1784, BNY Mellon is America's oldest bank and the first company listed on the New York Stock Exchange (NYSE: BK).