Development Team Lead

2 weeks ago

England, United Kingdom JP Trett Ltd - Agricultural Recruitment, Search, Selection, Head hunting Full time

AFTERSALES TEAM LEADER
Maintaining a strong focus on research and development, the Company has followed a pioneering path in terms of the output, quality and technology used in its market-leading products and enjoys an excellent brand status in the industry. The Company’s products are the machines of choice for many leading and progressive farming operations throughout the world, and in the UK market are byword synonymous with high output, quality and innovation.

Premium Brand Agricultural Machinery

With a healthy salary package depending on experience plus benefits and vehicle

East of England (with some travel)

TELL ME MORE ABOUT THE ROLE Focused on managing and developing the Company’s aftersales provision via its established dealer partners, the role will coordinate and assist the day-to-day activities of a field based technical product support team and office-based parts team. Adding further value to the manufacturer-dealer relationship, other key responsibilities will centre on the management of aftersales training requirements, parts stocking levels, service and warranty procedures. The role requires a proactive attitude, ability to form effective working relationships with remote teams and an excellent understanding of how to optimise the dealer relationship, devising additional tools and systems to ensure the end user experience is consistently first class. Office-based with some travel, the role reports to the Managing Director and will provide regular reports on the Company’s aftersales performance.

WHAT QUALITIES AND EXPERIENCE DO I NEED?
From a technical or engineering background within the agricultural machinery sector, you’ll be motivated by providing high standards of customer service through robust, easy to use aftersales systems
You’ll have well-developed interpersonal and communication skills, a helpful attitude to problem solving and be flexible in reacting to time sensitive situations
You’ll have excellent IT skills including MS Office and CRM systems, and be familiar with online technical, parts and warranty systems
You uphold high professional standards, which are reflected in the culture you enthuse in your colleagues, you understand the importance of customer satisfaction and can react to escalated customer issues in a timely manner
A full UK driving licence is required, you’re comfortable with regular travel (occasionally overseas) and reside in or be prepared to relocate to the East of England

If you’re a motivated individual and want to develop your career with a premium brand employer, and you possess a strong aftersales management career history in the agricultural machinery sector, we’d love to hear from you

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