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Child Information and Advice Officer

4 months ago

Peterborough Cambridgeshire, United Kingdom Opus People Solutions Ltd Full time €14

Child information and Advice Officer Hourly rate: £14.43 Length of assignment: 3 months Hours per week: 37 Monday-Friday Office location: Sand Martin House Bittern Way Peterborough PE2 8TY Opus People Solutions are recruiting on behalf of Peterborough City Council for a Child Information & Advice Officer to work in their Multi Agency Safeguarding Hub, or 'MASH' department. This is the first point of contact for all new contacts about children, young people and their families. They help vulnerable children who may benefit from early help services as well as children in need of social work support, protection and care. This is an office based role. Key responsibilities: -To deal effectively with telephone and email enquiries from members of the public, customers, services users, internal departments and professionals and from other agencies (e.g. schools, health, police). -To provide advice, guidance and prompt, high quality responses to all enquiries. -To work with professionals to provide feedback on progress and outcomes to partner agencies, professional organisations and the public as appropriate, verbally or in writing. -To accurately gather, record and maintain highly sensitive and confidential data on the designated databases, collating key information relating to Children's Social Care. -To operate in accordance with the GDPR, ensuring data is stored accurately to enable the production of statistical and management reports as required. -To ensure appropriate contacts are swiftly and accurately progressed to relevant Social Workers and named partner representatives within set timescales. -To seek advice and guidance from Social Workers and partner representatives in response to contacts and queries as required. -To ensure that contacts which are not accepted by Children's Social Care are sent to appropriate support services, as directed by relevant Social Workers