Digital Brand Associate

4 weeks ago


United Kingdom Baudoin & Lange Full time

CRM & VIP Online Client Associate @ High-growth Luxury Footwear  
Have you always wanted to work for a fast-pace world-renowned luxury brand that operates in the 21 st century and is growing faster than ever?
 
At Baudoin and Lange we have captured the height of luxury footwear and approach this with our very fast-pace scale-up culture – a London atelier & office, our global flagship stores (London, NYC, Paris), our own factories, and a driven, positive, close-knit team. All this, while selling to over 100 countries via our own e-commerce platform and over 70 international department stores. 
 
Two words – quality & speed. We are experiencing rapid growth online and in our flagship stores, as well as expanding our stockists and partners, ranging from high-end tailoring shops to the most renowned luxury department stores.
 
With clients ranging from A-list celebrities, Royal families and successful entrepreneurs, Baudoin & Lange is offering a full-time position for a CRM & VIP Client associate to head up, manage and run anything that has to do with looking after our clients. This is an extraordinary opportunity that allows both personal and professional growth, with opportunities to learn across multiple touchpoints. Whilst working in our creative and fast-paced environment within the luxury industry, you will be reporting directly to our Chief Growth Officer
 
Customer service lead for all online & offline enquiries
-Create alignment across online and offline customers to bring them into the brand
-Guardian and lead of our CRM
-Actively lead and manage our VIP and Loyalty programme across online and offline
- Demonstrating best practice analysis of online customers' projects and activities, whilst overseeing high quality reports and visualisations from the wider eCommerce and Digital Marketing Team.
-Independently identify, manage, and deliver customer analytics projects to meet defined business objectives.
-Help develop and implement analytical models to support innovative personalisation strategies with our VIP and High Profile customers.
-Support in the development and implementation of customer behaviour best practices.
-Anticipate, plan and coordinate online projects with our Head of Ecommerce and Digital Marketing, creating master data to be used and maximising revenues across our eCommerce and Retail channels. 
-Closely engage with dedicated teams on Online concessions to develop trade, update IT foundations and improve sales in line with our Ecommerce standards.
-Assist in implementing the Global CRM Strategy and email marketing processes for our brand.
-Own the client database to include Administration, Reporting and analysis; assist digital & CRM team to build client reports and provide concepts to improve conversion globally.
-Implementation of specific global CRM programs to improve engagement with clients and limit attrition rate.
- Support Digital Marketing and Communications teams, by moderating social media communities and responding to comments and keeping members engaged.
-Analyse and classify data about customers and followers.
-Together with the Head of Marketing, conduct a segmentation exercise to better understand the brand's various Customers’ Profiles. 
-You will be part of the growth team, and report directly to the Chief Growth Officer and Head of eCommerce and Digital Marketing. 
 
 
3+ years of experience luxury clientelling with proven track-record of best in class CRM and VIP treatment
· Expert computer skills, particularly Excel
· You’ll have experience working with and quickly learning new software, enjoy an Excel spreadsheet, and be excited to own a variety of processes,
· In this role, you’ll learn how a successful high-growth luxury brand operates and expands via its online channels and flagship stores, on the most detailed level, from the inside and out.
 
 
Job Type : Full-time permanent role



  • United Kingdom Dermalogica Group Full time

    Associate Digital Director Leatherhead We are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica we are on a mission to create respect and success for the professional skin therapist and aesthetic practitioners through Skin Centres, Spas, Medi Clinics and Wellness Centres. Our...


  • United Kingdom In Digital Full time

    We’re In Digital, a thriving digital growth agency based in Covent Garden and ranked as one of the best places to work in the UK – and we’re currently seeking a Senior Executive/ Associate Manager who will have the opportunity to hone their paid search skills and broden their expertise to other areas of digital marketing. At In Digital, you will...


  • United Kingdom Dermalogica Group Full time

    Associate Digital Director We are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica we are on a mission to create respect and success for the professional skin therapist and aesthetic practitioners through Skin Centres, Spas, Medi Clinics and Wellness Centres. Our brand DNA is...

  • Marketing Director

    2 weeks ago


    United Kingdom Digital Silk Full time

    Sign in to save Marketing Director at Digital Silk - Growing Brands Online . become the best professionals they can be and make Digital Silk a globally renowned digital agency. We are seeking senior-level Marketing Director with proven hands-on expertise in: At least two digital marketing channels Creating strong copy for marketing...

  • Brand Associate

    6 days ago


    United Kingdom Pikd. Full time

    Operations Associate (Internship) Pikd is revolutionizing how brands connect with Gen Z through gamified AR experiences, turning the ordinary into engaging digital scavenger hunts. We’re looking for an Operations Associate to help streamline and integrate new processes as we rapidly grow and implement new features. If you thrive on taking ownership, being...


  • United Kingdom ThePlaceToBe Full time

    Senior Digital Designer Leeds Digital Agency £Hybrid working Are you a born creative, someone who never stops doodling and loves to brainstorm ideas and creative solutions for brands?...If yes this Digital agency would love to meet with you! I’m very excited to be exclusively partnered with a Leeds based Digital Agency who have a varied, exciting...


  • United Kingdom Handle Recruitment Full time

    A media publishing house has a brand new opportunity for a Commerical Data Strategist to join their commercial team, working across their digital advertising client base. This role will partner closely with sales, trade and clients of the brands, and requires strong data analysis and slick presentation skills. Spearhead digital advertising revenue growth...

  • Senior Exec

    4 days ago


    United Kingdom In Digital Full time

    We’re In Digital, a thriving digital growth agency based in Covent Garden and ranked as one of the best places to work in the UK – and we’re currently seeking a Senior Executive/ Associate Manager who will have the opportunity to hone their paid search skills and broden their expertise to other areas of digital marketing. At In Digital, you will...


  • United Kingdom Digital Preservation Coalition Full time

    ~ Vacancy for Vice President, B2B Marketing SaaS, North America at Preservica Vacancy for Vice President, B2B Marketing SaaS, North America at Preservica You are a highly-driven Marketing leader who wants to make a significant impact within a private-equity backed (Series B) B2B software business poised for significant growth. As VP of Marketing,...

  • Research Manager

    6 days ago


    United Kingdom Elizabeth Norman International Full time

    Are you a Qualitative Researcher with a strong interest in Behavioural Science ? ~5+ years qualitative research experience ~ Senior Research Manager or Associate Director ~ Strong passion or knowledge of behavioural science principles ~£We're working with a leading global insight, research and Behavioural Economics consultancy who are looking for a...


  • United Kingdom Kraft Heinz Company Full time

    Job Function: 05 - Marketing The Associate Director Consumer Insights will advocate for our consumer, and orchestrate the innovation agenda for the Taste, Meals and Snacks(TMS) business unit brands in North America Including Kraft Mac and Cheese, Heinz Ketchup, Philadelphia Cream Cheese, Ore-Ida, Oscar Mayer Lunchables, Classico and many more! This...


  • United Kingdom Medico Digital Full time

    We are a group of ambitious, passionate and fun marketing specialists looking to transform the way in which healthcare organisations are seen and found online. We’re looking for a confident, digital marketing all-rounder with a passion for the healthcare sector to join our growing team of friendly, hard-working individuals that together make up our...


  • United Kingdom World Brand Design Full time

    Location: On-Site, London, United Kingdom Reference: LI-CW1 Are you inspirational, commercially savvy, with a passion to drive a strategic approach towards creative? An entrepreneurial go-getter who is willing to get your hands dirty and thrive with a growing team of diverse individuals? If so, we'd love to hear from you. We’re currently on the...

  • Senior Manager

    5 days ago


    United Kingdom In Digital Full time

    Senior Manager, Paid Social – Digital Marketing / Growth Marketing We’re In Digital, a thriving digital growth agency based in Covent Garden and ranked as one of the best places to work in the UK – and we’re currently seeking a Senior Manager who will have the opportunity to contribute to our diverse range of projects. At In Digital, you will...


  • United Kingdom Medico Digital Full time

    We are a group of ambitious, passionate and fun marketing specialists looking to transform the way in which healthcare organisations are seen and found online. We’re looking for a confident, digital marketing all-rounder with a passion for the healthcare sector to join our growing team of friendly, hard-working individuals that together make up our...

  • Digital Sales Manager

    4 weeks ago


    United Kingdom Digital Gurus Full time

    Digital Sales Manager for a boutique digital marketing agency. Covering Yorkshire territory and attending a Manchester city centre office on occasion We are on the hunt for a digital sales manager to join a growing agency and play a pivotal role in their ongoing success. This is a standout chance to make your mark within a globally recognised business...

  • Digital Sales Manager

    4 weeks ago


    United Kingdom Digital Gurus Full time

    Digital Sales Manager for a boutique digital marketing agency. Covering Yorkshire territory and attending a Manchester city centre office on occasion We are on the hunt for a digital sales manager to join a growing agency and play a pivotal role in their ongoing success. This is a standout chance to make your mark within a globally recognised business...


  • United Kingdom Turner & Townsend Group Full time

    Associate Director - Cost Management MEP Full-time Our ambition, as Turner & Turner alinea, is to become the undisputed number one Cost Consultant in London . A data-led digital cost consultancy and an authority on the economics of sustainability , combining alinea’s distinctive approach, Turner & Townsend’s leading digital platform and our...


  • United Kingdom Enterprise League Full time

    At Enterprise League, we are passionate about helping people improve the way they do business. We are on a mission to help millions of entrepreneurs expand their business horizon and increase their company’s success. If you’re excited about projects that could change the world, we’d love for you to join us. The Role The mission of our Digital...


  • United Kingdom Publicis Groupe UK Full time

    Walt Disney Publicis Imagine is a bespoke team dedicated to Disney with one purpose in mind – to be Disney’s most valuable partner in creating the next era of entertainment. This newly built organisation will sit under the umbrella of Publicis Media, tapping into all areas of Publicis Groupe capability, including our newest acquisition, Epsilon. We...