Head of Global Service and Support

4 weeks ago

Colchester Essex, United Kingdom Prime Appointments Full time

A leading electronics manufacturing are a global presence and a strong commitment to innovation are recruiting are a strategic leader with a passion for customer satisfaction and a track record of excellence in technical support. Serving a diverse range of industries, including automotive, aerospace, telecommunications, and more, they are at the forefront of technological advancement. As the Head of Global Service and Support, you will have a unique opportunity to establish and lead a new department dedicated to ensuring customer satisfaction and delivering high-quality technical support services across international markets. You will recruit and guide a team of support professionals, develop strategic initiatives, and foster collaborative relationships with customers and external vendors. Key Responsibilities: Develop and execute strategies to meet global customer needs and enhance efficiency and effectiveness of support operations Collaborate with cross-functional teams to improve customer service and resolve escalated customer issues with product and engineering teams Implement measures to prevent recurring issues and boost satisfaction Develop and maintain support standards, policies, and procedures Regularly update documentation to align with industry best practices Contribute to organizational goals, policies, and procedures Collaborate with sales teams to create programs that support strategic goals Utilize technical support to drive sales growth and improve customer relationships Track and monitor key performance indicators for satisfaction, sales, and quality Generate reports for "Proof of Value" projects to aid in sales forecasting Provide data analysis and insights for strategic planning Lead and manage the support team, providing coaching and feedback Set performance goals, conduct evaluations, foster a collaborative culture, and promote skill enhancement Experience required: Bachelor's degree in engineering, computer science, or a related field Proven experience in a leadership role within the test and measurement industry, with a focus on global service and support Experience in establishing a new group and/or department Familiarity with CRM systems Demonstrated ability to manage customer relationships and resolve complex issues effectively Experience in developing and implementing service level agreements (SLAs) and performance metrics Proven track record of driving continuous improvement and achieving organizational goals Strong analytical skills and proficiency in data analysis and reporting Benefits: 25 days annual leave, plus bank holidays Life Insurance Corporate membership at the local gym and spa Quarterly Team building budget for nights out/lunches, etc. Employee wellbeing and mental health Paid company social events such as a summer festival and Christmas party If you feel like you meet the above criteria, are based in Colchester or the surrounding area & would like to be considered for this Head of Global Service and Support position, please apply with your CV, and contact Mark at Prime Appointments for a confidential chat. #Tier1

  • Head of Global Service and Support

    2 weeks ago

    Essex, United Kingdom ACS Business Performance Ltd Full time

    The successful Head of Global Service and Support is responsible for ensuring customer satisfaction and maintaining high-quality technical support services across international markets. This includes leading a dedicated team of support professionals, developing strategic initiatives, and fostering collaborative relationships with customers and external...

  • Head of Global Service and Support

    2 weeks ago

    Essex, United Kingdom ACS Business Performance Ltd Full time

    The successful Head of Global Service and Support is responsible for ensuring customer satisfaction and maintaining high-quality technical support services across international markets. This includes leading a dedicated team of support professionals, developing strategic initiatives, and fostering collaborative relationships with customers and external...

  • Head of Global Service and Support

    2 weeks ago

    Essex, United Kingdom ACS Business Performance Ltd Full time

    The successful Head of Global Service and Support is responsible for ensuring customer satisfaction and maintaining high-quality technical support services across international markets. This includes leading a dedicated team of support professionals, developing strategic initiatives, and fostering collaborative relationships with customers and external...

  • Head of Global Service and Support

    1 month ago

    Colchester, Essex, United Kingdom Prime Appointments Full time

    A leading electronics manufacturing are a global presence and a strong commitment to innovation are recruiting are a strategic leader with a passion for customer satisfaction and a track record of excellence in technical support. Serving a diverse range of industries, including automotive, aerospace, telecommunications, and more, they are at the forefront of...

  • Head of Global Service and Support

    1 month ago

    Colchester, Essex, United Kingdom Prime Appointments Full time

    A leading electronics manufacturing are a global presence and a strong commitment to innovation are recruiting are a strategic leader with a passion for customer satisfaction and a track record of excellence in technical support. Serving a diverse range of industries, including automotive, aerospace, telecommunications, and more, they are at the forefront of...

  • Head Of Global Service And Support

    1 month ago

    Essex, United Kingdom Redline Group Ltd Full time

    Fantastic opportunity for a Head of Global Service and Support to join my client who are a leading provider of modular signal switching and simulation solutions for electronic test and measurement applications. The Head of Global Service and Support, in Essex, will play a pivotal role in establishing a new department, with the objective for this division...

  • Head Of Global Service And Support

    1 month ago

    Essex, United Kingdom Redline Group Ltd Full time

    Fantastic opportunity for a Head of Global Service and Support to join my client who are a leading provider of modular signal switching and simulation solutions for electronic test and measurement applications. The Head of Global Service and Support, in Essex, will play a pivotal role in establishing a new department, with the objective for this division...

  • Head Of Global Service And Support

    4 weeks ago

    Essex, United Kingdom Redline Group Ltd Full time

    Fantastic opportunity for a Head of Global Service and Support to join my client who are a leading provider of modular signal switching and simulation solutions for electronic test and measurement applications. The Head of Global Service and Support, in Essex, will play a pivotal role in establishing a new department, with the objective for this division...

  • Head Of Global Service And Support

    4 weeks ago

    Essex, United Kingdom Redline Group Ltd Full time

    Fantastic opportunity for a Head of Global Service and Support to join my client who are a leading provider of modular signal switching and simulation solutions for electronic test and measurement applications. The Head of Global Service and Support, in Essex, will play a pivotal role in establishing a new department, with the objective for this division...

  • Head Of Global Service And Support

    4 weeks ago

    Essex, United Kingdom Redline Group Ltd Full time

    Fantastic opportunity for a Head of Global Service and Support to join my client who are a leading provider of modular signal switching and simulation solutions for electronic test and measurement applications. The Head of Global Service and Support, in Essex, will play a pivotal role in establishing a new department, with the objective for this division...

  • Head of Global Service and Support

    2 weeks ago

    Colchester, Essex, United Kingdom Prime Appointments Recruitment Agency Full time

    A leading electronics manufacturing are a global presence and a strong commitment to innovation are recruiting are a strategic leader with a passion for customer satisfaction and a track record of excellence in technical support. Serving a diverse range of industries, including automotive, aerospace, telecommunications, and more, they are at the forefront of...

  • Head Of Global Service And Support

    1 month ago

    Rowhedge, Essex, United Kingdom Prime Appointments Full time

    A leading electronics manufacturing are a global presence and a strong commitment to innovation are recruiting are a strategic leader with a passion for customer satisfaction and a track record of excellence in technical support. Serving a diverse range of industries, including automotive, aerospace, telecommunications, and more, they are at the forefront...

  • Head Of Global Service And Support

    1 month ago

    Rowhedge, Essex, United Kingdom Prime Appointments Full time

    A leading electronics manufacturing are a global presence and a strong commitment to innovation are recruiting are a strategic leader with a passion for customer satisfaction and a track record of excellence in technical support. Serving a diverse range of industries, including automotive, aerospace, telecommunications, and more, they are at the forefront...

  • Head Of Global Service And Support

    4 weeks ago

    Rowhedge, Essex, United Kingdom Prime Appointments Full time

    A leading electronics manufacturing are a global presence and a strong commitment to innovation are recruiting are a strategic leader with a passion for customer satisfaction and a track record of excellence in technical support. Serving a diverse range of industries, including automotive, aerospace, telecommunications, and more, they are at the forefront...

  • Head Of Global Service And Support

    4 weeks ago

    Rowhedge, Essex, United Kingdom Prime Appointments Full time

    A leading electronics manufacturing are a global presence and a strong commitment to innovation are recruiting are a strategic leader with a passion for customer satisfaction and a track record of excellence in technical support. Serving a diverse range of industries, including automotive, aerospace, telecommunications, and more, they are at the forefront...

  • Global Equity Administrator

    2 weeks ago

    Colchester, United Kingdom Informa Global Support Full time

    **Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa’s leading brands and expert teams...

  • Head of Quality Assurance

    3 weeks ago

    Colchester, Essex, United Kingdom Consensus Head Office Full time

    No more applications are being accepted for this job Head of Quality Assurance - Colchester, United Kingdom - Consensus Head Office We're recruiting for a Head of Quality Assurance to lead, support and inspire the team to provide the organization with timely and robust oversight and insight on the quality of service provision across all Consensus...

  • Head of Quality Assurance

    3 weeks ago

    Colchester, Essex, United Kingdom Consensus Head Office Full time

    No more applications are being accepted for this job Head of Quality Assurance - Colchester, United Kingdom - Consensus Head Office We're recruiting for a Head of Quality Assurance to lead, support and inspire the team to provide the organization with timely and robust oversight and insight on the quality of service provision across all Consensus...

  • Global Coe Workstream Lead

    4 weeks ago

    Colchester, United Kingdom Informa Global Support Full time

    **Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. Our leading brands and expert teams create intelligence-based products and data-driven services, convene communities in person and digitally and provide access to cutting-edge research for customers...

  • Head of Global Service and Support

    1 month ago

    Clacton-on-Sea, Essex, United Kingdom Redline Group Ltd Full time

    Fantastic opportunity for a Head of Global Service and Support to join my client who are a leading provider of modular signal switching and simulation solutions for electronic test and measurement applications. The Head of Global Service and Support, in Essex, will play a pivotal role in establishing a new department, with the objective for this division...