Senior Customer and Stakeholder Engagement Manager

1 week ago

Leeds, United Kingdom Lloyds Banking Group Full time

Customer Engagement Senior Manager - Pay Later
SALARY: £76,194pa to £106,400pa (dependent on location and experience) plus an extensive benefits package.
HOURS: 35 hours, full time
Hybrid - at least two days per week, or 40% of your time, at either our Leeds or London hubs.
Investing billions in our people, data and tech to transform the way we meet the everchanging needs of our 26 million customers. We're embracing collaborative, agile ways of working, to help us deliver the best outcomes for our colleagues, customers and businesses. As Customer Engagement Senior Manager, you'll lead the strategy and delivery that helps customers repeat spend responsibly using pay later credit products embedded at point of sale with key merchants.
One day you might define an engagement journey with UX, the next partner with merchants on offers or collaborate with Brands Marketing and Experience on CRM and communications.
Coordinate engagement campaigns with our central marketing team to increase adoption and repeat spend.
Collaborate with UX and Design teams to ensure journeys are uniquely Lloyds-customer-first, simple, and effective.
Use data and insights to inform engagement strategies, merchant targeting, and offer design.
Experience in customer engagement, CRM strategy and communications.
Experience in digital product management, specifically delivering experiences that engage customers in the ecommerce space.
Skilled in cross-functional collaboration, influencing stakeholders across design, marketing, loyalty, tech, and commercial teams.
Commercially savvy, data-driven, and passionate about creating customer-first experiences.
A do-er who is also a seasoned stakeholder manager and team builder.
Comfortable working in a fast-paced, agile environment with ambitious goals.
Experience within financial services or embedded finance is a plus but not essential.

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We are disability confident.

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