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End User Support

4 months ago

Hemel Hempstead Hertfordshire, United Kingdom NEC Software Solutions Full time

The End user administrator role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required

Role involves:

Technical Support:

  • Respond to and resolve IT support requests via phone, email, or in-person.
  • Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices.
  • Install, configure, and maintain operating systems and software applications.
  • Set up and troubleshoot network connectivity issues.
  • Assist with printer and peripheral device setup and troubleshooting.

User Assistance:

  • Provide user guidance and training on using software applications and systems.
  • Offer technical assistance to non-technical end-users in a clear and user-friendly manner.
  • Address user questions and concerns, ensuring a positive customer service experience.

Hardware Maintenance:

  • Perform hardware upgrades, repairs, and replacements as needed.

Software Management:

  • Assist with software installations, updates, and patches.
  • Troubleshoot and resolve software-related issues.

Documentation:

  • Maintain accurate records of support requests, resolutions, and hardware/software inventory through the use of Ivanti ISM
  • Create and update user guides, knowledge base articles, and documentation as necessary.

Collaboration:

  • Collaborate with wider CST teams for problem resolution and technology enhancements.

Qualifications

Desirable Qualifications:

  • Microsoft Certified: Windows 10
  • Microsoft 365 Certified: Modern Desktop Administrator Associate

Work Experience

  • Demonstrable experience in desktop support or desk-side user support.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.
  • Software and Hardware Troubleshooting
  • Windows 10/11 and Microsoft Office (M365)
  • Experience with InTune
  • Eligible for UK Security Clearance
  • Good communication (both verbal and written) skills
  • PowerShell Experience would be advantageous in this role
  • Planning and organisation skills and administration management.including the ability to manage time effectively, set priorities appropriately, schedule calls
  • Able to operate effectively in a team environment with both technical and non-technical team members
  • Able to operate with minimal supervision
  • Able to operate within customer-standard operating procedures

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A selection of flexible benefits to suit your individual needs
  • All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

  • Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
  • All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.