Remote Technical Support Analyst

4 weeks ago

United Kingdom Premier Foods Full time
Remote Technical Support Analyst

Permanent

Homebased with travel to sites across the North (Yorkshire, Nottinghamshire & Manchester)

Competitive Salary + Car Allowance + Fuel Card + other benefits

Due to internal promotion, we are looking for a Remote Technical Support Analyst to join us. This role involves providing technical support for approximately 500 end users across some of our sites across the north. The role requires presence at multiple locations, including Carlton, Worksop, and Manchester, and offers opportunities for career growth and development within the company.

As a Remote Technical Support Analyst, you bring a high technical knowledge, problem-solving skills, and the ability to adapt in a fast-paced environment. Experience in team collaboration and effective communication is a must. Your role involves providing localised support to end users, maintaining IT systems seamlessly.

To excel in this role, you'll need to be agile, adaptable, highly self-motivated, and detail oriented. We're seeking someone who can champion fresh ideas and has a high technical knowledge with proven analytical and problem-solving abilities. Join us at Premier Foods, where we value excellence, innovation, and a commitment to creating a great work environment.

You will need to hold a full UK drivers’ licence to be considered for this role. A car allowance and fuel card are included in the package.

The Key Requirements...
The role will work closely with both Remote Technical Support Analysts and central Technical Support Analysts & Specialists to identify repeat incidents, recommended changes and/or have innovative proposals to improve our overall delivery
Provide highly skilled technical support and become the focal point for all site-based user issues and requests
Develop a deep knowledge and understanding of existing systems and technology that sites use, identifying the current and future needs of the users
Maintain Incident and Service Request queues in single digits at all times
Provide innovation and advice on the technologies used to support and run Premier environments
Ensuring all technical implementations and changes are fully documented
Responsible for highlighting areas of weakness with possible solutions based on exposure and experience
Ensure all incidents and requests that are passed to a 3rd party are managed in a professional and timely manner, ensuring ownership of the resolution of the incident or request until agreed closure

You thrive on challenges and enjoy making a positive impact. This role is vital for efficient technical support operations, where responsibility, adaptability, and strong decision-making skills are key for success. You will have the opportunity to further develop your expertise in this role.

At Premier Foods, we foster a supportive and collaborative environment, aiming to enrich lives sustainably. Join our mission to grow our business and contribute towards a positive future. This role offers a chance to be part of a dynamic team ensuring exceptional technical support and IT system operation.

The Benefits and Perks...
Company Car Allowance
Fuel Card
Company Pension
Holiday Purchase Scheme
Private Medical Insurance
Sharesave Scheme
The Next Step...

This is a permanent role, and you will need to be able to travel to some of our sites across the UK, so a full UK drivers licence is essential.

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