Application Support Analyst

2 weeks ago

United Kingdom Chapman Tate Associates Full time

Job Title: Remote Epicor Application Support Analyst
Position Overview: As a Remote Epicor Application Support Analyst, you'll be instrumental in maintaining and optimizing our Epicor ERP system. Your responsibilities will include providing technical support, resolving issues, implementing enhancements, and assisting end-users. This role is perfect for someone who thrives in a remote environment and is passionate about leveraging technology to drive business success.

Responsibilities:
# Provide remote support for Epicor ERP-related inquiries, issues, and requests from end-users.
# Troubleshoot technical problems, identify root causes, and implement timely solutions to minimize downtime.
# Collaborate with teams to gather requirements, design solutions, and implement system enhancements or customizations.
# Perform routine system maintenance tasks, including updates, patches, and configurations to ensure optimal performance.
# Develop and maintain documentation, training materials, and standard operating procedures for end-users.
# Conduct virtual training sessions and workshops to promote system adoption and proficiency.
# Monitor system performance and utilization, identifying opportunities for improvement and recommending solutions.
# Stay updated on industry trends, best practices, and new features of the Epicor ERP platform.
# Participate in project planning, testing, and implementation activities for system upgrades or integrations.
# Act as a liaison between business stakeholders and IT teams to facilitate effective communication and alignment of objectives.


Qualifications:
# Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
# Working with Epicor ERP systems, including configuration, administration, and support.
# Proficiency in Epicor tools and modules, such as Epicor 10, Epicor ERP Kinetic, Epicor Financial Management, and Epicor Manufacturing.
# Understanding of ERP concepts, business processes, and industry standards.
# Strong problem-solving skills with the ability to analyse complex issues and develop practical solutions.
# Excellent communication and interpersonal skills, with the ability to work effectively in a remote team environment.
# Detail-oriented with a commitment to quality and accuracy.
# Ability to manage multiple priorities and deadlines effectively.
# Experience with SQL queries, data analysis, and reporting tools is a plus.
# Epicor certifications or training courses are desirable.

Benefits: a competitive salary of £35,000 annually for this remote position, along with a comprehensive benefits package. Joining our team provides exposure to exciting projects, a supportive remote work environment, and opportunities for professional development and growth.

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