Technical Administrator

About The Role Technical Administrator – Water Networks Permanent Salary £27,680 – £34,600 (depending On Experience) Location: Hanningfield, Essex About The Role We’re looking for someone to provide vital support to the South Water Distribution Operations Directorate. In this role, you’ll work closely with different processes and teams to ensure everything runs smoothly day-to-day, while keeping key data and reporting accurate and on time. You’ll be at the heart of operational activity, monitoring and supporting in the coordination of in-day network events such as ITS incidents, discoloration issues, and bursts. When live issues arise, you’ll lead in sharing key information across channels like WhatsApp and email, ensuring everyone stays informed and aligned. As the liaison for our field teams, you’ll manage data regarding mains isolation’s, tracking progress throughout the day. This position calls for an organised communicator who understands the pressures of an operational environment and is ready to step in and support wherever needed. About You We’re looking for someone who thrives in a fast-paced environment and can bring strong organisational and communication skills to the team. You’ll have experience in administrative roles, producing reports, and working with data, and you’ll be confident managing multiple priorities while meeting tight deadlines. Collaboration is key, you’ll work closely across teams, building positive relationships with stakeholders and communicating clearly and effectively both in person and over the phone. Strong coordination skills and the ability to stay calm under pressure are essential. Ideally, you’ll have experience in network operations or utilities, along with proficiency in data analysis and performance reporting. If you’re someone who can prioritise tasks, adapt to a demanding environment, and maintain accuracy while supporting operational teams, we’d love to hear from you. Please note this role will require a DBS to be completed prior to employment Here at Essex and Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work. Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity. We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation. About Us Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business. We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply NWG At a Glance: Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come. We do this by providing reliable and affordable water and wastewater services for our customers. We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business. Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it. Our Benefits We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include: Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays. Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%. Free access to local attractions. A fantastic discount scheme, with savings on days out, shopping, travel and more. Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members. Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme. Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme. Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription. About Us NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water. We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.