Senior Client Affairs Officer
1 week ago
Lead the vital work of managing client finances with care, accuracy and integrity.
As Senior Client Affairs Officer, you’ll play a key leadership role in managing and protecting the finances of vulnerable residents who cannot manage their own money. You’ll be based in the Borough for 3 days a week, playing a key role in serving the local community. You’ll be responsible for making payments, managing accounts and ensuring all client income is received and recorded correctly. Where clients have surplus funds, you’ll ensure appropriate investments are made in line with policy.
A key part of your role will involve working with a wide range of partners – from care management teams and families to solicitors, the Department for Work and Pensions and the Court of Protection. When complaints arise, you’ll handle first-stage responses with professionalism, empathy and fairness.
Please apply online explaining how you meet the requirements set out in the person specification and job description.
You’ll bring a solid understanding of Adult Social Care and client financial management, supported by a strong knowledge of the benefits system and the frameworks that govern financial safeguarding.
You’ll have experience managing or supervising a team, balancing workloads, monitoring performance and developing others. You’ll be proficient in IT systems, particularly Mosaic and financial platforms and comfortable using digital tools to manage data securely and efficiently. Excellent written and verbal communication is essential – you’ll be regularly engaging with families, legal professionals and partner agencies, requiring clarity, diplomacy and sensitivity.
At RBKC, we’re all in – investing in our people, our communities and our future.
You’ll join a small, friendly and collaborative team working across Adult Social Care and other departments, supporting residents who depend on your service to manage their finances with dignity. This is a bi-borough role, covering both Kensington and Chelsea and Westminster, offering variety, challenge and the chance to make a meaningful difference across two communities.
This role is deeply rewarding, with a direct impact on the lives of vulnerable adults and older people. We’ll invest in your professional growth through structured training, supervision and career development opportunities. Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. As a Senior Client Affairs Officer, you’ll get stuck in, balancing complex cases and leading your team with clarity and empathy. Every action you take contributes to a stronger, safer and more compassionate community.
This role requires a standard DBS check.
Please apply online explaining how you meet the requirements set out in the person specification and job description.
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
Employees receive annual salary increases until they reach the top of the pay scale.
-
Senior Client Affairs Officer
3 weeks ago
London, United Kingdom ROYAL BOROUGH OF KENSINGTON AND CHELSEA Full timeAs Senior Client Affairs Officer, you'll play a key leadership role in managing and protecting the finances of vulnerable residents who cannot manage their own money. You'll lead a small, dedicated team that ensures every decision is made in each client's best interests - with transparency, fairness and compassion at the heart of everything you do. Lead the...
-
Senior Client Affairs Officer
1 week ago
London, United Kingdom Royal Borough of Kensington and Chelsea Full timeJob DescriptionJob DescriptionLead the vital work of managing client finances with care, accuracy and integrity.As Senior Client Affairs Officer, you’ll play a key leadership role in managing and protecting the finances of vulnerable residents who cannot manage their own money. You’ll lead a small, dedicated team that ensures every decision is made in...
-
Senior Client Affairs Officer
2 weeks ago
London, United Kingdom Royal Borough of Kensington and Chelsea Full timeJob DescriptionLead the vital work of managing client finances with care, accuracy and integrity.As Senior Client Affairs Officer, you’ll play a key leadership role in managing and protecting the finances of vulnerable residents who cannot manage their own money. You’ll lead a small, dedicated team that ensures every decision is made in each client’s...
-
Senior Client Affairs Officer
2 weeks ago
London, United Kingdom Royal Borough of Kensington and Chelsea Full timeJob DescriptionLead the vital work of managing client finances with care, accuracy and integrity.As Senior Client Affairs Officer, you’ll play a key leadership role in managing and protecting the finances of vulnerable residents who cannot manage their own money. You’ll lead a small, dedicated team that ensures every decision is made in each client’s...
-
Senior Client Affairs Officer
1 week ago
London, United Kingdom Royal Borough of Kensington and Chelsea Full timeJob Description Lead the vital work of managing client finances with care, accuracy and integrity. As Senior Client Affairs Officer, you’ll play a key leadership role in managing and protecting the finances of vulnerable residents who cannot manage their own money. You’ll lead a small, dedicated team that ensures every decision is made in each client’s...
-
Senior Client Affairs Officer
2 weeks ago
London, United Kingdom Royal Borough of Kensington and Chelsea Full timeJob DescriptionLead the vital work of managing client finances with care, accuracy and integrity.As Senior Client Affairs Officer, you’ll play a key leadership role in managing and protecting the finances of vulnerable residents who cannot manage their own money. You’ll lead a small, dedicated team that ensures every decision is made in each client’s...
-
Client Affairs Officer
2 weeks ago
London, United Kingdom Borough of Newham Full timeDescriptionClient Affairs OfficerP0per annumPermanent full time 36 Hours x 2Permanent part time 18 hours x 1(Monday 6 Hours Tuesday 6 Hours Wednesday 6 hours)Reporting to: Senior Client Affairs PractitionerLocation: Dockside BuildingClosing date: 13 October 2025Client Affairs is working hard to create a safe environment for vulnerable adults in the community...
-
Senior Client Affairs Officer
7 days ago
London, Greater London, United Kingdom ROYAL BOROUGH OF KENSINGTON AND CHELSEA Full timeLead the vital work of managing client finances with care, accuracy and integrity.As Senior Client Affairs Officer, you'll play a key leadership role in managing and protecting the finances of vulnerable residents who cannot manage their own money. You'll lead a small, dedicated team that ensures every decision is made in each client's best interests –...
-
Client Affairs Officer
3 weeks ago
City of London, United Kingdom Pertemps London Cambridge Careers Full timeClient Affairs Officer Part Time (18 hours) - £22.86 p/h - HybridLocation: Hammersmith, West LondonPart-time: 18 hours per weekSalary: £22.86 Per hour PAYEHybrid working: 1 day per week in the officeDuration: 3 months initially About the RoleWest London Council are seeking a dedicated and detail-oriented Client Affairs Officer to join their Adult Social...
-
Client Affairs Officer
2 weeks ago
Greater London, United Kingdom Pertemps Full timeClient Affairs Officer – Part Time (18 hours) - £22.86 p/h - Hybrid Location: Hammersmith, West London Part-time: 18 hours per week Salary: £22.86 per hour PAYE Hybrid working: 1 day per week in the office Duration: 3 months initially About the Role West London Council are seeking a dedicated and detail-oriented Client Affairs Officer to join their Adult...
