Senior Client Affairs Officer

Lead the vital work of managing client finances with care, accuracy and integrity.

As Senior Client Affairs Officer, you'll play a key leadership role in managing and protecting the finances of vulnerable residents who cannot manage their own money. You'll lead a small, dedicated team that ensures every decision is made in each client's best interests – with transparency, fairness and compassion at the heart of everything you do.

Working Style:

You'll be based in the Borough for 3 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives.

What you'll be doing:

This is a hands-on leadership role where your expertise will ensure that vulnerable residents' finances are managed efficiently, safely and in full compliance with regulations.

You'll oversee the day-to-day operations of the Client Affairs Team, supervising staff and ensuring their work meets the highest standards of accuracy and probity. You'll be responsible for making payments, managing accounts and ensuring all client income is received and recorded correctly. Where clients have surplus funds, you'll ensure appropriate investments are made in line with policy.

A key part of your role will involve working with a wide range of partners – from care management teams and families to solicitors, the Department for Work and Pensions and the Court of Protection. You'll lead on new referrals, determining the right course of action, making formal applications to relevant bodies and attending client review meetings, safeguarding enquiries or court hearings when required.

You'll also be the service's driving force for improvement – reviewing and updating procedures to reflect changes in legislation, introducing new systems or technology and delivering training to staff to keep practice consistent and current. When complaints arise, you'll handle first-stage responses with professionalism, empathy and fairness.

Please apply online explaining how you meet the requirements set out in the person specification and job description.

What you'll bring

You'll bring a solid understanding of Adult Social Care and client financial management, supported by a strong knowledge of the benefits system and the frameworks that govern financial safeguarding.

You'll have experience managing or supervising a team, balancing workloads, monitoring performance and developing others. With strong organisational skills and a clear eye for detail, you'll be confident handling a busy caseload and prioritising effectively to maintain high standards.

You'll be proficient in IT systems, particularly Mosaic and financial platforms and comfortable using digital tools to manage data securely and efficiently. Excellent written and verbal communication is essential – you'll be regularly engaging with families, legal professionals and partner agencies, requiring clarity, diplomacy and sensitivity.

Why join us

At RBKC, we're all in – investing in our people, our communities and our future.

You'll join a small, friendly and collaborative team working across Adult Social Care and other departments, supporting residents who depend on your service to manage their finances with dignity. This is a bi-borough role, covering both Kensington and Chelsea and Westminster, offering variety, challenge and the chance to make a meaningful difference across two communities.

This role is deeply rewarding, with a direct impact on the lives of vulnerable adults and older people. You'll have the autonomy to lead improvements in service delivery, explore new technologies and shape how client affairs are managed in the future.

We'll invest in your professional growth through structured training, supervision and career development opportunities. You'll be part of a supportive management team that values collaboration, curiosity and innovation.

About us

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.

As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.

This role perfectly embodies our 'We're all in' mindset – a commitment to getting things done and working together for better outcomes. As a Senior Client Affairs Officer, you'll get stuck in, balancing complex cases and leading your team with clarity and empathy. Your decisions directly affect residents' lives and your dedication ensures they're treated with fairness, respect and trust. Every action you take contributes to a stronger, safer and more compassionate community.

Interview Details

Interviews will be held in person week commencing 15 th December.

This role requires a standard DBS check.

Ready to join us?

We're all in – are you? If you share our values and have the skills to contribute, we'd love to hear from you.

Please apply online explaining how you meet the requirements set out in the person specification and job description.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the salary range.

Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.