Apprentice Facilities Management Administrator

3 days ago

Burntwood Staffordshire, United Kingdom Busy Bees Nurseries Full time

Job Title: Facilities Manager - Soft Services Location: Hours: Full-time, permanent, 35 hours per week
Reports to: Maintenance Manager


The Soft Services Manager is responsible for leading, coordinating, and monitoring all soft services delivery across the Busy Bees estate. This includes cleaning, grounds maintenance, pest control and waste services.

The role ensures all centre-facing services are delivered to high standards, remain compliant, minimise disruption, and provide a safe, clean, and welcoming environment for children, parents, and staff. From competitive pay to ongoing professional development, you’ll be part of a company that truly invests in its people.


We offer an exceptional range of benefits designed to support your wellbeing and career development:
Sector-leading family leave , including enhanced maternity, paternity, and adoption pay
Smart Hive – our 24/7 employee benefits platform with retail, travel, and cinema discounts
Childcare discounts
Your birthday off every year
Health and wellbeing support , including our Employee Assistance Programme, Peppy, and Mental Health apps
Professional development through our in-house training academy and access to further qualifications


Lead the delivery and continuous improvement of soft services across all Busy Bees settings.
Oversee cleaning standards, schedules, materials, audit processes, and ensure compliance with hygiene requirements in childcare environments.
Manage grounds maintenance contracts, ensuring outdoor spaces are safe, well-maintained, and child friendly.
Oversee waste management contracts, ensuring safe disposal, recycling practices, and environmental compliance.
Manage and triage incoming queries from centres efficiently, providing solutions or contractor instructions.
Manage relationships with all soft-service providers.
Monitor performance for each contract area through KPIs, SLAs, and regular review meetings.
Assist with minor facilities duties when required, such as ensuring deliveries are correctly handled and distributed.
Directly support the day-to-day function of the National Support Centre (NSC), including distribution of post and ensuring staff & visitor facilities and refreshments are available, stocked and running efficiently.
To support the National Support effectively, 3-4 days in the office would be expected.
Arrange and assist with ad hoc meeting and events for NSC teams.
Ensure all soft services comply with industry regulations, safeguarding expectations, and health and safety standards.
Maintain documentation associated with cleaning chemicals, COSHH, pest treatment plans, and security procedures.
Conduct regular audits of centres to ensure adherence to Busy Bees soft-service policies.


Experience managing soft services in a multi-site, regulated, or high-traffic operational environment.
Strong understanding of cleaning standards, pest control practices, grounds maintenance, and waste protocols.
Contractor management experience with the ability to challenge performance and drive service improvements.
Competent with digital systems, including auditing tools and sign-in/compliance platforms.
Desirable but not essential, IWFM qualification (Level 3 or above) or equivalent soft services/facilities certification.
Health & Safety training (e.g., Experience supporting childcare, education, or safeguarding environments.

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