Butler

4 weeks ago

London, United Kingdom The Park Tower Hotel Knightsbridge Full time

Do you have a passion for providing exceptional service in a luxury setting? Then The Park Tower Knightsbridge, a Luxury Collection Hotel has an exciting opportunity for a Butler to join our team.
Be a key member of the Butler and Front of House team within the hotel, reporting to the Director of Rooms. As the home of luxury, The Park Tower Knightsbridge continues to redefine modern luxury with impeccable service. Butlers are the heart and soul of luxury service providing creativity, originality and personalization. The butlers provide bespoke experiences and services to fulfil all guests needs throughout their stay and upon departure, in partnership with other operational departments within the hotel. Butlers are the key in building rapport with guests, proactively anticipating guests needs in order to create memorable moments. The Park Tower Knightsbridge as well as every associate is part of a trailblazing future of redefined luxury service. The butlers success is rooted in a deep passion for service excellence, uncompromising standards, impeccable interpersonal skills, ability to anticipate needs and create memories to be cherished for years to come.
Provide personalized service and attention to fulfilling all guest needs including but not limited to:
Delivering coffee and tea upon request.
Preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation.
Complete the butler flags which were put into local systems by the reservation, sales and other departments, and send pre-arrival emails.
Work closely with the Guest Services and Engineering departments on requests.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. and stand, sit, or walk for an extended period of time or for an entire work shift. You will have previous experience of working as a Butler or within a Guest Services role.
be a team player and pride yourself on delivering exceptional service with genuine warmth. Excellent command of the English language is required. We want people who are confident, willing to multitask and undertake duties outside of the normal job description, are easy to be around and can really contribute to delivering on our strategy and objectives to support a successful hotel operation.
Discretionary Service Charge
Discounted accommodation in over 9,000 hotels all over the world. 5 breakfast when staying in any of our European hotels
Discounted food & drink in restaurants and bars at Marriott International hotels
Discounts for your friends and family
28 Holiday days (increasing with length of service)
Paid breaks and free meals on duty
Employee Assistance Program
Company Pension Scheme
Cycle to Work and EyeCare schemes
Access to Marriott BenefitHub giving discounts, rewards and perks on 1,000s of brands in a variety of categories
Wellness and mental health programmes
Length of Service and monthly recognition awards and gifts
World class training and development
Unlimited career opportunities (internationally and locally)
Situated in the heart of one of London's most alluring locales, The Park Tower Knightsbridge, which is part of Marriott International's Luxury Collection brand, is a stone's throw away from graceful Hyde Park, fabulous Harrods, Harvey Nichols and the chic dining haunts of the city's most stylish set. Our iconic circular tower's 271 accommodations are all consistently spacious with open views of London. Suites include the distinguished service of the Park Tower Butler as well as breathtaking London skyline and Hyde Park views.
We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

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