Cloud Support Engineer

2 days ago

Oxfordshire, United Kingdom GlobalTech Recruitment Full time

Cloud Support Engineer - 2nd Line Perm
Oxfordshire, hybrid, flexible
Competitive salary and bens, including 4 day weeks every other week


Leading original equipment manufacturer / engineering firm working on world leading, cutting edge hardware is seeking in-house Cloud Support Specialist (Azure) to help develop, maintain, improve existing IT landscape.

Responsibilities

Triaging requests, and providing 1st and 2nd line support to a growing user base covering Microsoft O365, AWS and other internal systems
Setting up new, and managing PAM (privilege access management) / IAM (identity access management) and user accounts more generally
Installing updates and patches, managing software systems and being proactive
Configuring laptop builds and making recommendations for improvements
Diagnosing and fixing network problems
Managing data backups across our estate
Working with the global IT team to optimise support processes
Developing training materials for internal users
Creating and maintaining systems documentation across the estate


Essential Skills

Great at supporting Microsoft Windows 11
Microsoft 365 administration – 2+ years’ experience, including Entra ID, Exchange, Teams, and SharePoint administration
Laptop automation & configuration
Proven work experience as an IT Support Engineer
Good attention to detail and adherence to standard processes and procedures
Ability to think critically and diagnose software and hardware issues

Nice to haves:

Experience with Intune MDM
Experience with Microsoft Azure
Experience with scripting languages such PowerShell
MacOS management
Experience with managing Meraki infrastructure
An interest in cyber security
Ability to use network diagnosis tools found in Windows/MacOS/Linux
CompTIA or Microsoft certifications
Familiarity with working in an ITIL environment


If this sounds like you, please don't hesitate to share your CV and up to date contact details with a view to a detailed discussion about the opportunity.

We look forward to receiving your application.

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