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Cloud Support Engineer
2 months ago
Cloud Support Engineer - 2nd Line
Perm
Oxfordshire, hybrid, flexible
Competitive salary and bens, including 4 day weeks every other week
Leading original equipment manufacturer / engineering firm working on world leading, cutting edge hardware is seeking in-house Cloud Support Specialist (Azure) to help develop, maintain, improve existing IT landscape.
Responsibilities
- Triaging requests, and providing 1st and 2nd line support to a growing user base covering Microsoft O365, AWS and other internal systems
- Setting up new, and managing PAM (privilege access management) / IAM (identity access management) and user accounts more generally
- Installing updates and patches, managing software systems and being proactive
- Configuring laptop builds and making recommendations for improvements
- Diagnosing and fixing network problems
- Managing data backups across our estate
- Working with the global IT team to optimise support processes
- Developing training materials for internal users
- Creating and maintaining systems documentation across the estate
Essential Skills
- Great at supporting Microsoft Windows 11
- Microsoft 365 administration – 2+ years’ experience, including Entra ID, Exchange, Teams, and SharePoint administration
- Laptop automation & configuration
- Proven work experience as an IT Support Engineer
- Good attention to detail and adherence to standard processes and procedures
- Ability to think critically and diagnose software and hardware issues
Nice to haves:
- Experience with Intune MDM
- Experience with Microsoft Azure
- Experience with scripting languages such PowerShell
- MacOS management
- Experience with managing Meraki infrastructure
- An interest in cyber security
- Ability to use network diagnosis tools found in Windows/MacOS/Linux
- CompTIA or Microsoft certifications
- Familiarity with working in an ITIL environment
If this sounds like you, please don't hesitate to share your CV and up to date contact details with a view to a detailed discussion about the opportunity.
We look forward to receiving your application.