Training & Implementation Consultant (software)

4 weeks ago

London, United Kingdom Lightspeed Full time

Lightspeed is seeking for a technology-driven Implementation Consultant to play a pivotal role in deploying our innovative solutions while managing queues and optimizing customer journeys. This position is ideal for individuals who excel at utilizing ChurnZero to enhance customer interactions with minimal human interaction.
As a high tech-touch Implementation Consultant, you will be responsible for overseeing the successful implementation of Lightspeed Restaurant (K-Series) POS system for our SMB clients. If you are passionate about leveraging technology for seamless implementations and thrive in a low-human interaction environment, we encourage you to apply
Automation and Configuration:
Implement and configure software solutions using automation tools to meet client specifications.
Planning and Coordination :
Develop and execute comprehensive implementation plans for POS system, leveraging automation and digital workflows.
Coordinate with internal teams, including Sales, Underwriting, Billing, and Support, to ensure alignment and successful execution of implementation projects.

Client Communication and Relationship Management:Act as the primary point of contact for clients during the implementation phase.
~ Ensure implementation remains on track, addressing any concerns and ensuring customer satisfaction.

Collaborate with technical teams to address client-specific configurations and customizations.
Training and Documentation:
Conduct training sessions for clients on the effective use of the implemented POS system.
Quality Assurance:
Ensure the quality and accuracy of POS system implementations.
Conduct thorough testing and validation to guarantee the functionality and reliability of the implemented solutions.
Project Documentation:
~ Create and maintain implementation documentation, including status reports.

Proven experience as an Implementation Consultant, preferably in the POS technology industry.
Strong project management skills with the ability to manage multiple projects simultaneously.
You are able to multitask effectively, and remain highly organized, while managing multiple communication channels and accounts at a given time.
Ability to do your job in a truly flexible environment;
Genuine career opportunities in a company that’s creating new jobs everyday;
Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need - each employee gets access to this platform
LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
Subsidy to annual travel pass if you travel by public transport to the Berlin office
Regular breakfast or lunches, drinks & snacks in our Berlin office
Lightspeed welcomes andencourages applications from people with disabilities. Accommodations areavailable on request for candidates taking part in all aspects of theselection process.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

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