Service Leader
4 weeks ago
Service Leader - Escalators
Warrington
Between £46,000 to £52,000 DOE
We are currently seeking Service Leader to join our clients team in Warrington. As a Service Leader, you will play a crucial role in optimising the region's staffing of Escalator Service Engineers and Technicians, ensuring efficient route organisation, workloads, and training.
Duties & Responsibilities:
- Plan personnel needs, including route organisation, workloads, and training.
- Match skills with route requirements and assign/delegate appropriate workloads.
- Develop and sustain team spirit among Engineers and Technicians.
- Manage the maintenance portfolio from service contract acceptance to the collection of bad debts.
- Deliver repair sales targets as determined by the Regional Director.
- Provide leadership to Engineers and Technicians in matters of customer and employee satisfaction.
- Manage customer claims and complaints effectively.
- Conduct periodic quality and safety audits to ensure service levels and customer satisfaction.
- Conduct regular meetings to ensure effective communication and performance management.
Candidate Requirements:
- Degree qualified or equivalent in a relevant technical or business discipline.
- Experience in managing the customer interface.
- Proven experience in a management/leadership role.
- Proven experience of P&L responsibility.
- Knowledge of the Lift industry or Facilities Management is a plus.
- Technical and commercial awareness as it relates to the lift industry business is desirable.
- SAP experience is beneficial.
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