Customer service Training and Quality Lead
3 weeks ago
Customer Service Lead Location: Contract: Permanent, Full time
Hours of Work: Monday to Thursday 08.Competitive Salary (£33 - £37K per annum, DOE)
33 days holiday per year (inclusive of public holidays)
Contributory Pension Scheme
Onsite parking
Life insurance
Unitrunk Ltd is one of the UK's leading manufacturers of steel cable management systems with distribution centers throughout the UK. We are currently looking to recruit a Customer Service Lead for our Croydon Depot.
Customer Service Lead - The Role:
Proactively manage effective working relationships with customers ensuring that all customer services issues are dealt with in a professional and timely manner
Ensure that all returns are agreed and processed in accordance with company policy
Manage all customer complaints using the complaints procedure
Be responsible for planning all workflow through the depot
Be responsible for ensuring that all company policies are adhered to within the depot
Ensure that fleet management requirements are fully adhered to
Co-ordinate cycle counting and monthly/bi-annual stock checks
Customer Service Lead - The Candidate:
Good commercial knowledge of sales processes such as sales order processing, quotations etc.
Knowledge of the electrical wholesale industry would be advantageous
If you wish to begin a career with the opportunity to progress in a business-to-business environment, please click APPLY and send us your up-to-date CV and cover letter today
No Agencies please.
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