Systems Accountant Support Officer
1 day ago
Working with a Higher education institution based in Leicestershire.project to reimplement the universities Unit4 ERP finance system (previously known as Agresso).
This is a huge project which will have a large impact across the organisation.
The ideal person will join the university on a 2 year period to work in our Financial Systems team within the Finance Office, to support system users with their everyday issues but also to support the reimplementation project itself. Working both autonomously and with colleagues they will provide support to users, resolve a wide range of system issues and support the Systems Team members throughout the reimplementation project.
Note that no prior knowledge of the Unit4 ERP system is required as training will be provided.
To be the first line of support for users of the Unit4 ERP finance system, resolving their queries and solving their problems.
Triage tickets in the RT system ticketing system to other team members where second tier support is required
Carry out administrative tasks on the Unit4 ERP finance system including setting up users, amending user access and amending reports
Work with Financial Systems team members to implement changes following consultation with key stakeholders.
When appropriate, to work closely with staff in the Finance Office to test Unit4 ERP functionality following upgrades to software or patching
To produce system documentation such as guidance notes, training materials and procedure notes or to update existing items where necessary.
Deliver basic training to new users of the system.
Deliver a quality, efficient service to financial system users both within the Finance Office and the wider University.
Provide support to the other members of the Systems Support team throughout the finance system reimplementation project, helping with any tasks requested by team members
Administer the Systems Support team's work through activities such as booking meeting rooms, arranging training sessions, emailing notifications to users as required.
Where applicable, work with other core university IT systems and have a high level understanding of how they may interface with Unit4 ERP.
Work as an active member of the Systems Support team and the wider Finance Office.
Supporting colleagues in resolving IT issues
Training end users in system processes and the development of training materials
Ability to work appropriately with confidential information / data
Highly competent in Microsoft applications - Word, Excel, Teams and Outlook
There is an automated annual increment to your pay each year until you reach the top of the pay scale with the opportunity to exceed this for exceptional performance or additional responsibilities
The university pays sickness allowance in accordance with the conditions of employment
The university offers a reward framework to its staff, with opportunities for vouchers, lump sum bonuses, additional increments and excellence rewards
Season ticket loans & Smartgo discounted travel
Car parking on premise
Employer supported volunteering
Health and wellbeing support ( including access to work class sporting facilities and reduced cost gym membership
Hybrid working 1-2 days on campus
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