Business Management Manager, Airports

WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. The Business Management Manager will manage Airport BU engagement and collaboration with GEOs to drive Airport BU business, ensuring growth, profitability, and high levels of customer engagement. Act as a key interface between the GEOs and the BU, translating strategic priorities into actionable plans and support the development, execution and growth of the Airport BU NB ACV, revenues and market relevance.

Performance Management & Reporting: monitor sales pipeline, revenue forecasts, KPI metrics (e.g. win rates, deal size, time to close) and key customer projects at BU, GEO and portfolio level to identify risks and opportunities, and co-ordinate activities to maximise Airport BU business - ensuring revenue growth, business retention, and expansion opportunities
Best Practice Sharing: develop and manage process for sharing best practice and success across GEOs to improve internal collaboration and performance. Co-ordinate go-to-market with other BUs: co-ordinate and support BU portfolio to align solutions and go-to-market strategy with other BUs (Borders, SFA, CD&E)
Build awareness on each GEOs 3year and strategic plans, market dynamics and priorities and market dynamics within Airports BU

Bachelor's degree or related field or equivalent work experience required
~5+ years of experience in business related and/or go-to-market roles within an international B2B technology environment
~ Good understanding of airport business
~ Collaboration & Cross-Functional Influence – influence and collaborate effectively with internal cross-functional teams (sales, business development, finance, delivery, product, marketing, etc…) to meet Airport BU goals. Commercial Acumen & Critical Thinking – ability to see big picture, evaluate information from multiple sources, question assumptions, and think logically to propose solutions.
~ Data analysis – ability to analyse data, identify trends, and find patterns and insights
~ Communication & Presentation Skills – good verbal, written, and presentation skills to clearly convey key data and findings to different stakeholders
~ Program Management – ability to structure and manage cross-functional initiatives
~ Time Management) Plans and prioritizes work to meet commitments aligned with organizational goals.


We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Flex Week: Work from home up to 2 days/week (depending on your team's needs)

⏰ Flex Day: Make your workday suit your life and plans.

#Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning

#Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.