Customer Service Advisor

Found in: Jooble UK C2 - 2 weeks ago

Watford Hertfordshire, United Kingdom Trinity Estates Full time

Customer Support Advisor (Out of Hours) position at Trinity Estates
Location – Homebased
Working Hours – 17:00 – 00:00 Monday – Friday
About Trinity Estates:
Trinity are one of the largest residential property management companies in England and Wales.
Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team.
Trinity is part of the Trinity Property Group, an Odevo Group Company.
24 days annual leave for work-life balance.
~ Discounts on shopping and services through Perkbox.
~ Employee Assistance Programme for confidential support.
~ Hybrid and flexible work opportunities.
~ Financial support for personal development.
~ Opportunities for career growth.
~ Cycle to Work scheme for a healthy lifestyle.
~ Employee Referral Scheme for potential bonuses.

Trinity Estates are looking to recruit a highly motivated candidate to work alongside and support our Out of Hours maintenance team, Adiuvo.
This is a newly created home-based role and offers a unique opportunity to join our dedicated Customer Support team, working out of hours between 17:00 – 00:00 hours Monday to Friday.
The successful candidate will provide expert knowledge and support to our out of hours service provider and provide admin support to the Customer Support Day shift team.
Provide telephone support to our Out of Hours service provider, Adiuvo- answering inbound calls, acting as a point of escalation and contact for queries relating to maintenance issues reported at our managed developments.
Complete mail merges for Customer Support and other departments as required.
Review and progress open maintenance works within the Fixflo system, ensuring contractors are contacted via the online messaging service.
Handover any critical issues to the customer support day team to monitor and progress.
Qualities and Skills:
The ability to make decisions, having first evaluated all options and support the same with factual information.
Excellent computer skills including Microsoft office suite.
Must be available to work out of office hours (17:00 to 00:00, Monday to Friday)
For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website.

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