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Service Engineer

4 months ago

High Wycombe Buckinghamshire, United Kingdom Focusrite Full time
Based: High Wycombe

Term : Permanent, Full time

Salary : Dependant on experience + excellent benefits

The Role:

We are looking for an experienced service technician to join the in-house Service Department. Working in a close team, this role comprises of product repairs, communicating with customers and helping our world-wide service network serve our global customer base, all while looking for opportunities to improve product reliability.

Key responsibilities include:

  • Repairing Focusrite, Focusrite Pro and Novation products by evaluating units, diagnosing faults, carrying out repairs to a component level and testing devices
  • Ensuring effective turnaround of products through the department
  • Putting together cost estimates for repairs
  • Assisting our customers and external service partners with remote diagnosis and repair advice via email and telephone
  • Liaising with engineers and manufacturing in a closed-loop feedback system to improve product reliability
  • Creating service documentation to support our Global Service Network
  • Carrying out workshop operations such as unit transfers and booking in spare parts
  • Continually working to improve our systems and processes to deliver the above

Abilities, skills, and experience required:

  • At least 2-3 years electronics repair and servicing experience
  • Knowledge of fault-finding electrical systems to a component level
  • Ability to read and understand technical drawings and schematics
  • Experience using test equipment such as signal analysers and oscilloscopes
  • A polite and helpful phone and email manner
  • Positive attitude and enthusiastic outlook
  • Collaborative personality, working well as part of a team
  • Self-motivated and able to prioritise and manage own workload
  • Proficient with Microsoft Office

Desirable:

  • Analogue and digital audio electronics experience
  • Interest in music/audio and experience with music technology products and digital audio workstations
  • Detail focussed, and able to identify trends
  • Good organisational and communication skills
  • Spare part purchasing and sourcing obsolete parts.
  • Experience with Windows and MacOS systems

I don't have all the experience you've asked for, should I still apply?

Our priority is to find the right fit for the team, and for Focusrite/Novation, and we'll always do what we can to support personal development. In other words, if you don't quite have all the experience listed above, we'd still be interested in hearing from you. Let us know what you'd bring to the role, and why you'd be a great fit for the team.

About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity - ‘we make music easy to make'.

The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.

Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including six Queen's Awards, the AIM Company of the Year Award 2021 and regular appearances in 'The Sunday Times 100 Best Small Companies to Work For'.

The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome, safe and positively represented, because at Focusrite they truly are. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.

Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, employee purchase scheme, group bonus scheme, workplace nursery benefit, company music events, offsite company parties and free lunch in the canteen. We arrange company training sessions and encourage personal development.