Service Engineer

2 days ago


High Wycombe, Buckinghamshire, United Kingdom The Focusrite Group Full time
Junior Service Engineer

We are seeking a motivated and detail-oriented Junior Service Engineer to join our in-house Service Department at our head office. As a key member of our team, you will be responsible for repairing and maintaining our audio equipment, providing exceptional customer service, and collaborating with our global service network.

Key Responsibilities:
  • Repair and maintain Focusrite, Focusrite Pro, and Novation products to a high standard.
  • Provide remote diagnosis and repair advice to customers and external service partners via email and telephone.
  • Develop and maintain service documentation to support our global service network.
  • Communicate effectively with customers and colleagues to ensure seamless service delivery.
  • Stay up-to-date with product knowledge and technical developments in the audio technology industry.
Requirements:
  • Formal electronics education and relevant work experience.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office and Windows systems.
  • Interest in electronics and audio technology.
About Us:

The Focusrite Group is a global leader in music and audio technology, dedicated to enriching lives through music. We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our benefits package includes flexible working, company pension, life insurance, and private healthcare.


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