Brand Expert
2 months ago
AudienceView is an organization of people who are passionate about the business of Live Events. We create industry-leading software solutions that fuel attendee engagement, ticket sales and advertising solutions for thousands of sports, music and theatre venues in 16 countries around the world. AudienceView employees share a vision to help entertainment organizations deliver exceptional experiences for people who love live events. We achieve this through innovative technology, popular media brands, effective distribution strategies and a dedicated team of experts that help create customer success every single day.
Delivers exceptional service to our customer base via phone, support portal, and email as appropriate
Acts as a key training contact for clients in onboarding, providing scheduled training sessions with various individuals in their organization as required.
Conducts consulting sessions for clients using new features and looking for the best approach to meet their specific business needs.
Participates in one-to-many education programs for clients including webinars, video training, and how-to article creation.
Completes tasks assigned by the due date and advises key stakeholders on progress, opportunities, and risks.
Collaborate across internal teams and external stakeholders to provide expertise in assessment, analysis, evaluation of alternative solutions, and resolution of issues within the product.
Attends client on-site training and consulting sessions as required
Works flexible shifts as required by client milestones and seasonality
Experience training or demonstrating to clients how to use software features and functionality
An enthusiasm for working with clients to solve problems and help them achieve desired business outcomes.
Excellent understanding of Mac and/or Windows operating systems, and internet applications
Knowledge of or experience in ticketing and live event industries is an asset.
Experience with AudienceView’s products or other ticketing systems is an asset.
We’re a global leader in live events technology. As the essential partner to get live events discovered, attended, and remembered, we help our clients sell more tickets every single day.
We offer excellent benefits, competitive salaries, flexible hours, remote work opportunities, and more
We're a remote-first company. Our remote culture allows our employees to have the flexibility to work anywhere in the country they are residing (Canada, the USA, UK, and Chile).
Diversity and inclusion are paramount to building our culture. The data is abundantly clear that diverse teams are more successful because they offer different perspectives, increased innovation, faster problem-solving, and higher employee engagement among other benefits.
Flexible work schedule: AudienceView empowers permanent employees to take off alternating Fridays by condensing their two-week schedule into 9 days. Flexible, uncapped vacation and sick policy. Screening & Resume Review: Our Talent Acquisition team will evaluate all resumes and select candidates for a video screening call for 30 minutes.
Meet More of the Team (45-60 minutes): Meet with more team members to learn more about the work culture and the team dynamic.
Diversity and inclusion have always been at the core of our values at AudienceView. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate, and all of us as colleagues. We also welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment process.
All qualifications will be done face-to-face over Microsoft Teams.
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