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Dynamics Support Manager

2 months ago

United Kingdom Partnur Full time €45,000 - €55,000

Support Manager – Permanent - £45,000 to £55,000
We have an exciting opportunity for a Support to join a leading company. You will have responsibility for leading a 1st line service desk team.

This is an onsite role, working Mon-Fri with out of hours cover needed on occasions.

Lead a team who provide support to retail & hospitality customers
Work to set SLA’s to monitor & manage service performance
Create & implement new procedures & ways of working to further enhance service levels
Support with reporting
Foster a supportive team culture that is focused on collaboration & support

Previous experience managing a Customer Service/Service Desk or Help Desk team