Head of Production

3 weeks ago

United Kingdom Tomgandhi Consulting Ltd Full time

Role : Head of Production Support

Location : London

Inside IR35

Hybrid

Job Requirements:

· Ensure stability and resiliency across the Connect technology production estate by the creation by embedding central processes and Digital level Service Management controls.

· Manage the Digital Service Management team, looking for opportunities for automation and innovation.

· Ensure the day to day running of support activities is efficient and minimizes disruption to customers and clients.

· The development and presentation of key KPI and KCIs to drive governance across Service Management practices which will help identify themes and read across activities to drive down incidents and increase stability.

· Chair and manage incident review meetings, data governance reviews sessions and production reviews with key business stakeholders.

· Manage and be accountable for a global team of Service Quality Mangers / Release Managers ensuring best in class service is provided in line with ITIL principles.

· Ensure that high quality production metrics are delivered to all key stakeholders and that areas of focus are highlighted to ensure continual improvement and prioritization.

Qualifications and Skills:

  • Experience and knowledge of business lines and products across global markets.
  • Technical knowledge and understanding of a variety of technologies and systems that are present across investment banks especially within a post trade function.
  • At least 10 years of working experience in technology, 5 - 8 years in management/leadership capacity.
  • Proven record to drive Best Practices, enhancement existing controls, to deliver high quality metrics and analysis to increase production stability and resiliency and look for opportunities to automate manual processes.
  • Proven record in managing large technology estates and production services teams.
  • Strong people skills (change agent, decision making, influencing, management, communication)
  • Manage all deliverables within Group’s guideline e.g. fitting the TOM, compliance to Global Standards, meeting Audit expectations.
  • Ensure interoperability with other IT teams and applications especially infrastructure teams.

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