Housing Services Adviser

3 weeks ago

London, United Kingdom in Newbury Full time

At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. The service you will work in….
Hestia's homelessness Prevention Service provides support to single adults who are homeless or at risk of being made homeless within 56 days. This is a payment-by-results scheme where we aim to achieve specific outcomes and prevent homelessness through mediation and sourcing new accommodation.
In this role you will manage a caseload of service users over an 8 month period, this is to ensure they settle in to new accommodation and can go on to sustain their tenancies independently. This a hybrid position where you will work up to 3 days per week in our Central Office in Aldgate.
As a Specialist Homelessness Prevention Coordinator at Hestia, you will play a crucial role in our Mental Health and Complex Needs Service. Liaise and negotiate with local lettings agents, private landlords, family/friends and other agencies, both statutory and non-statutory to find the best solutions to clients housing needs.
Work in a busy team coordinating a frontline service for those who are homeless or threatened with homelessness.
You will utilise your specialist knowledge and understanding of housing and homelessness legislation, in relation to private rented housing, the Homelessness Reduction Act and homelessness eviction and tenants' right to prevent or relieve homelessness and sustain tenancy.
You are required to be target led whilst coordinating and negotiating with local lettings agents, private landlords, family/friends and other agencies, both statutory and non-statutory to find the best solutions to clients housing needs.
To deliver against all sets of individual financial outcome targets and service standards on a weekly basis.
To undertake comprehensive assessments and ongoing reviews of client's needs, options and opportunities by creating focused and co-produced Personal Housing Plans and agreeing actions to improve their housing options. Including the wider support planning, linking with education, employment, health and other support providers and agencies.
To actively work with clients to prevent their homelessness by assisting them to retain their existing accommodation or secure alternative housing when all other housing options or solutions are exhausted.
To advise clients on their housing options with regards to private rented, house shares, supported accommodation or access to social housing.
To develop and maintain effective working partnerships and arrangements with all statutory, voluntary and commercial organisations.
To ensure all necessary steps and actions are followed up in a timely manner to minimise the risk of and prevent homelessness where possible and practicable and to seek to encourage, empower and support service users to resolve their own housing issues.
Provide Tenancy Sustainment Support to ensure that service users can access longer term support where required and maintain a tenancy.
To excel in this role, you should possess:
Can demonstrate knowledge and experience or relevant qualifications of working with housing and homelessness legislation, in relation to private rented housing, the Homelessness Reduction Act and homelessness evection and tenants' right.
Can also demonstrate knowledge and experience of working with welfare benefits legislation (including welfare reform) and (Health and Safety), working with the causes of homelessness and the ability to create interventions with service users to address these.
You are Solution focused and pro-active in achieving high quality client work and results in a fast paced and outcome focused environment.
The ability to use computer systems, including databases as part of your day-to-day work
Strong communication skills and ability to record good quality data, case notes, plans and outcomes accurately and timely.
Excellent at building relationships with team members and the public
Good at building relationships with team members and the public
Flexible and adaptable team player with a can-do attitude
Our commitment to Equality, Diversity, and Inclusion
We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer…
Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for.

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