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Quality Coordinator

3 months ago

Hammersmith Greater London, United Kingdom H&H Group Full time

Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole-family health and happiness across 7 international brands.

We are passionate about our customers and community and are looking for similar-minded talent to join us. Based in our London office with some European travel.
Reporting to the Senior Regulatory and Quality Affairs Manager, you will actively contribute to the development and maintenance of an effective Quality System, ensure compliance of the products to relevant regulatory and industry requirements across Europe.
Coordinate the release activities, OOS, deviations, complaints, and investigations provided by contract manufacturers. Ensure adherence of contract manufacturers to the Quality Agreements and assist in managing the relationships with them, including change control.


Be responsible for the conformity of pet food and food supplements products sold in the UK and EU taking into account all relevant UK, EU standards.
Writing, implementing and updating local Standard operating procedures (SOPs)
Co-ordinate product testing – stability, microbiological, palatability
Management of specifications and OOS investigations.
Local product release
Review labelling, marketing, and packaging materials as well as electronic documentation to comply with regulations.
Participation with Europe-wide contract manufacturers (CM) relationships, meetings and audits.
Coordination of inspections and audits preparations
Review and investigation of customer complaints.
Participate in cross-team activities and global projects.
Work cross functionally, providing quality advice across internalteams, including Regulatory, Product Development, Operations, Sales, Customer Service, Digital and Marketing teams
Implement and promote the relevant brands’ pledge for benchmark standards
e FSA, EFSA) reports, internal processing and analysis
Keep up to date with quality and regulatory considerations and changes
Provide regulatory recommendations by conducting research, advising of upcoming regulations, and evaluating the overall impact on the business.
Manage different projects as required by the business
Continually analyse and assess personal performance and discuss via key accountabilities with manager at regular performance appraisal meetings
Minimum 3-5 years’ experience in pet food, feed or food, mainly in the areas of Manufacturing, QA/QC
A working knowledge of Quality Systems, Risk Management and Compliance
Knowledge of UK and EU regulatory requirements for feed or food.
High level of emotional intelligence
H&H Group offers flexible, hybrid working
~ Class Pass Gym Membership (28 credits per month)
~25 Annual Leave days per year + 4 H&H Days + 1 work Birthday (after 1 year)
~40% discount for UK Brands
~ Pension
~ Health Insurance
~ Life Insurance
~ Private Dental Insurance
~ Dog-friendly office.
~ Coffee shop within the building.
~ Complimentary office drinks on Thursday evenings


If you have what it takes, please apply via the online portal and we will be in touch soon. All personal data collected is for recruitment purposes only.