Information Technology Service Delivery Manager
2 weeks ago
Job advert for IT Service Delivery Manager
IT Service Delivery Manager
Contract: Permanent, full time, 35 hours per week
Kings Hill-based (Kent) with hybrid working (2 days per week in the Kings Hill office with occasional travel to London)
Are you a dynamic, self-motivated, and results-driven individual with a passion for Service Management. We are looking for a highly driven Service Delivery Manager to join our Service Management team where you will play a fundamental role in helping to maintain and improve service and relationships.
Every one of us contributes to our impact, and as our Service Delivery Manager you too will play an integral part in what we do.
This role will report to the Lead Service Delivery Manager and will require close collaboration with our business users and other IT Service teams.
You will leverage your ITIL framework expertise to deliver first class Service Management, overseeing various practices such as Incident, Problem, and Change Management, among others.
As our Service Delivery Manager you will:
Manage IT Operations: Oversee the entire lifecycle of key ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs)
Manage End to End Service Provision by acting as a point of escalation, ensuring seamless service delivery by adhering to established systems, processes, and methodologies
Manage Service Communications by providing regular incident & maintenance updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues
Manage SLA's and develop service excellent by regularly attending internal and external service review meetings
Develop and maintain strong relationships with both customers and suppliers to ensure effective collaboration and service delivery
Strategically plan and schedule resources to ensure optimal efficiency and project success
Be a part of an Incident Management team rota providing critical support outside of core business hours
This role is for you if you have experience of working in Service Management or have relevant transferable skills and are keen to make a difference to society. Proven experience of managing IT services throughout the entire service lifecycle, ensuring end-to-end delivery and support
Exhibit a meticulous approach with a strong focus on quality, and the ability to work effectively with minimal supervision.
Permanent hybrid ways of working where roles allow
Six weeks holiday plus bank holidays
A wide range of development opportunities to support personal and professional growth
Pension scheme with better-than-market employer contribution options
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Information Technology Service Delivery Manager
2 weeks ago
West Malling, Kent, United Kingdom Tiger Resourcing Group Full time €65,296Job advert for IT Service Delivery Manager Job title: IT Service Delivery Manager Job reference number: ME107 Contract: Permanent, full time, 35 hours per week Location: Kings Hill-based (Kent) with hybrid working (2 days per week in the Kings Hill office with occasional travel to London) Salary: Up to £65,296 per annum (dependant on experience)...
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Information Technology Service Delivery Manager
2 weeks ago
West Malling, Kent, United Kingdom Tiger Resourcing Group Full time €65,296Job advert for IT Service Delivery Manager Job title: IT Service Delivery Manager Job reference number: ME107 Contract: Permanent, full time, 35 hours per week Location: Kings Hill-based (Kent) with hybrid working (2 days per week in the Kings Hill office with occasional travel to London) Salary: Up to £65,296 per annum (dependant on experience)...
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West Malling, United Kingdom Tiger Resourcing Group Full timeJob advert for IT Service Delivery ManagerPlease read the information in this job post thoroughly to understand exactly what is expected of potential candidates.Job title: IT Service Delivery ManagerJob reference number: ME107Contract: Permanent, full time, 35 hours per weekLocation: Kings Hill-based (Kent) with hybrid working (2 days per week in the Kings...
-
West Malling, United Kingdom Tiger Resourcing Group Full timeJob advert for IT Service Delivery ManagerPlease read the information in this job post thoroughly to understand exactly what is expected of potential candidates.Job title: IT Service Delivery ManagerJob reference number: ME107Contract: Permanent, full time, 35 hours per weekLocation: Kings Hill-based (Kent) with hybrid working (2 days per week in the Kings...
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Information Technology Service Delivery Manager
2 weeks ago
West Malling, United Kingdom Tiger Resourcing Group Full timeJob advert for IT Service Delivery ManagerJob title: IT Service Delivery ManagerJob reference number: ME107Contract: Permanent, full time, 35 hours per weekLocation: Kings Hill-based (Kent) with hybrid working (2 days per week in the Kings Hill office with occasional travel to London) Salary: Up to £65,296 per annum (dependant on experience)Are you a...
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Information Technology Service Delivery Manager
2 weeks ago
West Malling, United Kingdom Tiger Resourcing Group Full timeJob advert for IT Service Delivery ManagerJob title: IT Service Delivery ManagerJob reference number: ME107Contract: Permanent, full time, 35 hours per weekLocation: Kings Hill-based (Kent) with hybrid working (2 days per week in the Kings Hill office with occasional travel to London) Salary: Up to £65,296 per annum (dependant on experience)Are you a...
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West Malling, United Kingdom Tiger Resourcing Group Full timeJob advert for IT Service Delivery Manager Job title: IT Service Delivery Manager Job reference number: ME107 Contract: Permanent, full time, 35 hours per week Location: Kings Hill-based (Kent) with hybrid working (2 days per week in the Kings Hill office with occasional travel to London) Salary: Up to £65,296 per annum (dependant on experience) Are...
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