Head of Quality

Job Summary

Are you a passionate leader in healthcare quality improvement looking for a role that allows you to make a real impact?

SELDOC is seeking an experienced Head of Quality to drive excellence across all our services and ensure the highest standards of patient care.

Main duties of the job

1. Oversee quality assurance and service improvement across all SELDOC services.
2. Line manage Advanced Clinical Practitioners (ACPs) and ensure high-quality clinical care.
3. Lead recruitment, training, and professional development for ACPs.
4. Act as Safeguarding & Infection Prevention Lead, ensuring best practices across the organization.
5. Collaborate with operational teams to enhance clinical governance, auditing, and patient safety initiatives.

About us

SELDOC has been at the forefront of primary and urgent care in South London for over 25 years. As a GP cooperative serving 2 million patients, we are committed to delivering safe, effective, and compassionate care. We offer a flexible, supportive, and inclusive environment where you can thrive.

Date posted: 03 March 2025

Pay scheme: Hospital medical and dental staff

Grade: Doctor - other

Salary: £75,000 to £77,000 a year Salary up to £77,000 p.a. FTE depending on experience

Contract: Permanent

Working pattern: Full-time, Home or remote working

Reference number: U0005-25-0000

Job locations:

Seldoc Ltd, 76 Coombe Road, Kingston Upon Thames, Surrey, KT2 7AZ

Job Description

Job title: Head of Quality

Base: Hanover House with remote working and a requirement to attend sites

Accountable to: Medical Director

Hours: 30 hrs per week, 4 days (Head of Quality) with optional 1 day per week (clinical) within service engaged on a bank basis

Salary: Salary up to £77,000 p.a. FTE depending on experience

Job Summary:

The Head of Quality will work as a member of the Clinical Governance team within SELDOC, reporting to the Medical Director. The post holder will be accountable for the delivery of quality across all SELDOC Group services and for continuous improvement in their quality. They will work in close partnership with operational colleagues to achieve this and with other colleagues as required to deliver quality services and to be an effective senior leader in the organisation.

The post holder will line manage all employed ACPs (Advanced Clinical Practitioners) and for the quality of their work as well as managing quality outputs from our sessional clinical workforce. They will provide strong leadership to enable the services to respond effectively to the challenges they will face whilst providing efficient clinical services and sustained improvements. The Head of Quality will provide professional leadership to any allied healthcare professionals within the organisation.

The post holder will be responsible for providing leadership on a range of clinical imperatives across the organisation as agreed from time to time with the Medical Director (and CEO in the absence of the Medical Director), including safeguarding and infection prevention and control.

Key Working Relationships:

The post holders primary relationships will be with the Medical Director, Quality Managers, operational colleagues and colleagues in customer organisations. The post-holder will have regular contact with the frontline clinical workforce and service delivery teams. The post holder may also be required to deputise for the Medical Director at internal and external meetings from time to time.

Key Duties & Main Responsibilities:

1. Work with operational colleagues to maintain SELDOCs patient-centred approach with high quality care at its core.
2. Provide expertise into the organisation with regard to all professional matters involving ACPs and allied health professionals.
3. Line Manage all employed ACPs and allied healthcare professionals within the service and act as professional lead as appropriate for the ACP sessional workforce.
4. Provide senior clinical leadership and influence service design and delivery across the organisation.
5. Lead on recruitment and selection of ACPs including reviewing applications and CVs and signing-off pre-employment checks.
6. Ensure that all ACPs within the service have completed their statutory and mandatory training.
7. Further develop and deliver induction process for ACPs.
8. Provide professional leadership to all ACPs within the service.
9. Be accountable for the delivery of high-quality clinical care by the ACP workforce.
10. Monitor performance and productivity of the ACP workforce, identifying learning needs and developing and delivering training as appropriate.
11. Meet with ACPs as required to discuss professional issues around, for example, conduct, performance and complaints or incident findings.
12. Be responsible for ensuring that all ACPs are fit to practice and that regular professional updates are in place.
13. Be the point of contact for professional bodies including the Royal College of Nursing and Healthcare Professionals Council.
14. Support the Medical Director in all matters relating to recruitment and induction of GPs.
15. Promote a culture of continuous quality improvement across the organisation.
16. Support clinical audit including clinical records, prescribing and referral patterns across the entire clinical workforce.
17. Lead and direct the Quality Managers in investigating complaints and incidents and writing responses.
18. Lead and direct with the Quality Managers to identify themes across incidents and complaints, identify learning and develop improvement plans which further enhance the quality of the care we provide to our patients.
19. Act as Safeguarding Lead for the organisation including co-ordinating training and providing supervision for clinicians.
20. Lead on Infection Prevention and Control issues within the organisation, supported by operational colleagues.
21. Support delivery of the ongoing CQC action plan and overall Quality Improvement plans.
22. Provide appropriate input and challenge to clinical and business plans where necessary.
23. Work as a clinician within the services SELDOC provides, directly delivering patient care and supporting credible leadership.
24. Remain professionally up to date.

Safeguarding:

1. Be the named Safeguarding Lead and named safeguarding nurse for the organisation.
2. Monitor and coordinate mandatory safeguarding training of all clinicians within the service.
3. Monitor safeguarding referral activity within the organisation including ensuring appropriate safety netting and reporting.
4. Develop supervision for SELDOC clinicians.

Infection Prevention and Control (IPC):

1. Ensure that all staff adhere to SELDOC infection prevention and control policies and other related policies and that best practice is adhered to.
2. Be the organisational IPC Lead, ensuring that IPC practices are audited at regular intervals and address any shortfalls.
3. Ensure that processes are in place which enable staff to challenge or report appropriately, any aspect of practice, or lack of resources, that inhibits adherence to Infection Control policies and best practice.
4. Be the organisational lead for the monitoring and evaluation of standards of environmental cleanliness, taking action to ensure the highest infection control standards, supported by the General Manager for Service Delivery.

Financial and Business Strategy:

1. Support colleagues in understanding financial matters relating to the ACP and allied healthcare professional workforce.
2. Actively contribute to the development of strategic plans across the organisation where innovative approaches, alternative methodologies and new thinking can support SELDOC in making a positive difference to patients in current and new services.
3. To empower the ACP and allied health professional workforce to ensure maximum efficiency and reduce costs in line with cost improvement plans.

Person Specification

Qualifications Essential:

• HCPC, NMC, or other professional registration.
• Masters or equivalent level 7 study covering the 4 pillars of advanced practice (clinical practice, leadership and education, research, education).

Desirable:

• Independent/supplementary prescribing.

Experience Essential:

• The post holder will be accountable for the delivery of quality across all SELDOC Group services and for continuous improvement in their quality. They will work in close partnership with operational colleagues to achieve this and with other colleagues as required to deliver quality services and to be an effective senior leader in the organisation.
• The post holder will line manage all employed ACPs (Advanced Clinical Practitioners) and for the quality of their work as well as managing quality outputs from our sessional clinical workforce. They will provide strong leadership to enable the services to respond effectively to the challenges they will face whilst providing efficient clinical services and sustained improvements. The Head of Quality will provide professional leadership to any allied healthcare professionals within the organisation.
• The post holder will be responsible for providing leadership on a range of clinical imperatives across the organisation as agreed from time to time with the Medical Director (and CEO in the absence of the Medical Director), including safeguarding and infection prevention and control.
• The post holders primary relationships will be with the Medical Director, Quality Managers, operational colleagues and colleagues in customer organisations. The post-holder will have regular contact with the frontline clinical workforce and service delivery teams.
• The post holder may also be required to deputise for the Medical Director at internal and external meetings from time to time.