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Account Managers/Senior Account Manager
4 months ago
Senior Account Manager (SaaS Company) Role : Account Manager
Team : Account Management
Reporting to : Head of Account Management
Location: Hybrid, with main office in Farnborough
At everyLIFE, our mission is to create and support innovative technology solutions that enhance the delivery of care. The Senior Account Manager plays a pivotal role in maintaining and expanding relationships with a portfolio of clients. This position blends sales acumen, customer service expertise, and the ability to provide effective training to ensure clients maximize their use of our product and its new features. As a key member of our Customer Success Team, the Account Manager focuses on delivering an exceptional customer experience, retention, and growth. Account Management : Develop and maintain positive working relationships with customers within your extensive portfolio. Plan and host regular strategic account reviews and growth plans.
Training & Support : Create and update training materials to facilitate product adoption. Conduct regular account reviews to assess needs and provide solutions.
Proactive Engagement : Monitor product usage and engagement, providing proactive support to ensure clients fully leverage our product.
Collaboration : Work closely with other customer-facing teams to ensure an exceptional customer experience throughout the lifecycle.
Data Analytics : Monitor customer usage to understand success and failure drivers, working closely with the product team on enhancements.
Billing & Invoicing : Collaborate with finance on billing and invoicing.
Adhere to and assist with the implementation of company processes and workflows.
Track and analyse key metrics related to account health, product usage, and client satisfaction.
CRM Management : Manage customer activity through CRM tools (Salesforce).
Develop a detailed understanding of our product and customers' individual experiences.
Embrace a culture of continuous improvement and self-development.
Privacy Compliance : Uphold the ethos of privacy by design, recognizing responsibilities in processing personal data.
Commit to our culture of high-performing teams with a shared vision and focus on quality results.
5+ years of experience in account management, preferably in a SaaS or technology company.
~ Strong presentation and training skills, with experience in developing and delivering training programs.
~ Excellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long-term relationships.
~ Strong negotiation and influencing skills to navigate complex customer relationships and achieve mutually beneficial outcomes.
~ Analytical mindset with the ability to interpret data, extract insights, and make data-driven decisions.
~ Ability to travel occasionally for client meetings and training sessions.
Proficiency in Salesforce.
Competitive salary and benefits package.
~ Private Health care
~25 days holiday plus bank holidays and 3 days over the Christmas period
~ Life insurance 3 x salary
~ Involvement in innovative projects that make a meaningful impact on the care sector.
We look forward to welcoming a dedicated and enthusiastic Senior Account Manager to our team, who is eager to contribute to our mission and support our clients in achieving their goals.
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