Client Service Delivery Specialist

2 days ago

Ford West Sussex, United Kingdom Active Pump Services Ltd Full time

Customer Services & Business Administrator Location: Ford, Arundel, West Sussex
Contract: Full-Time, Permanent
Working Hours : Monday to Friday 8am- 5pm (Office-Based)

Active Pump Services Limited is a leading provider of cleanwater, wastewater and environmental engineering services. We deliver intelligent, reliable and sustainable solutions to residential, commercial and industrial customers.

Our services include:
- Clean & wastewater network management (including smart water technologies: Pump servicing, repairs & engineering support
- Drainage services & advanced CCTV surveys
- Sewage waste management
- Water treatment, safety, testing and compliance
- Boreholes, irrigation systems & water features
- Civils, groundworks & water capital project delivery
You will act as the central point of contact for customers, suppliers, engineers, tanker drivers and drainage teams. The role involves scheduling, customer service, administration and operational coordination. This is a fast-paced, office-based position with strong career development potential.

Customer Service & Communication
- Handle emails and telephone calls professionally
- Resolve queries and support customers with a solution-focused approach
- Administration & Scheduling
- Schedule pump servicing, drainage, wastewater and engineering works
- Update CRM systems and maintain accurate service and financial records
- Prepare service reports and documentation
- Provide general administrative support to the operations team
Operational Support
- Coordinate workloads for engineers, drainage teams and tanker drivers
- Assist with planning, resource allocation and workflow management
- Support emergency call-outs and rapid response jobs when required
- Ensure high standards of service delivery and customer satisfaction
Minimum 4 years’ customer service experience (B2B and/or B2C)

- Minimum 3 years’ administration experience plus a business qualification (degree/diploma/certificate)
- Excellent telephone manner and communication skills
- Outlook, Excel, Word, PowerPoint, CRM systems
- Strong database management and record-keeping skills
- Experience using social media and AI tools for marketing and business support
- Experience in engineering, utilities, wastewater, drainage or technical services
- Knowledge of service scheduling, coordination or logistics
- Experience with helpdesk or facilities management systems
Salary: £25,000 – £30,000/pa depending on experience
- Company pension
- Medical insurance
- Free on-site parking
- Training and professional development opportunities
- Career progression within a growing, multi-disciplinary engineering company


Telephone: 07725 133056
Telephone: 07788 682341

  • Scientific Client Services Specialist

    2 weeks ago

    Sussex, United Kingdom Taylorollinson ltd Full time

    **Scientific Client Services Specialist** - Location: Sussex_ - Salary: £25K_ If you have a passion for science but find the lab isolating and miss people interactions this could be the ideal career for you. Working for a global organisation, this role will support the supply of niche biologics to the scientific research community. Working from the...

  • Customer Services

    2 days ago

    Ford, West Sussex, United Kingdom Active Pump Services Ltd Full time

    Customer Services & Business Administrator Location: Ford, Arundel, West Sussex Salary : £25,000 – £30,000 per year Contract: Full-Time, Permanent Working Hours : Monday to Friday 8am- 5pm (Office-Based) Company Overview Active Pump Services Limited is a leading provider of cleanwater, wastewater and environmental engineering services. We deliver...

  • Delivery Driver

    1 week ago

    Ford, United Kingdom Parkers Food Service Full time

    We are a small family run business specialising in the food trade, delivering our products to local pubs, hotels and restaurants etc. We are currently looking to recruit Delivery Drivers who will need to be physically fit to cope with the demands of this position in a very busy environment. This role will include the helping of picking orders, loading...

  • Service Delivery Manager

    4 days ago

    Chandler's Ford, United Kingdom Eriban Business Services Ltd Full time

    IT Service Delivery ManagerLocation – Chandlers FordEstablished and trusted IT Managed Services company have an urgent requirement for an experienced and customer focused IT Engineer to join their team in a Service Delivery Management and operational capacity based at their beautifully refurbished head office located perfectly in Chandlers Ford.My client...

  • Service Delivery Manager

    3 weeks ago

    chandlers ford, United Kingdom Eriban Business Services Ltd Full time

    IT Service Delivery Manager Location – Chandlers Ford Established and trusted IT Managed Services company have an urgent requirement for an experienced and customer focused IT Engineer to join their team in a Service Delivery Management and operational capacity based at their beautifully refurbished head office located perfectly in Chandlers Ford. My...

  • Customer Experience Specialist

    2 weeks ago

    West Sussex, United Kingdom Star OUTiCO Full time

    **Customer Experience Specialist, Cardiovascular**: **Location: Sussex**: Star OUTiCO is recruiting for an exciting new team of Customer Experience Specialists! Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to enrich quality of life around the world, addressing diverse medical...

  • Customer Experience Specialist

    3 days ago

    West Sussex, United Kingdom Star OUTiCO Full time

    **Customer Experience Specialist, Cardiovascular**: **Sussex**: Star OUTiCO is recruiting for an exciting new team of Customer Experience Specialists! Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to enrich quality of life around the world, addressing diverse medical needs...

  • Private Client Solicitor

    2 weeks ago

    West Sussex, United Kingdom The Legists Full time

    PRIVATE CLIENT SOLICITOR - WEST SUSSEX- WELL-ESTABLISHED FIRM PRIVATE CLIENT SOLICITOR / NQ-PARTNER LEVEL An outstanding opportunity for a NQ-Senior level Solicitor with a strong background in private client matters has arisen to join this highly regardedfirm based in West Sussex. The firm prides themselves in offering supportive and efficient legal advice...

  • Administrative Specialist

    2 weeks ago

    Sussex, United Kingdom Fentons Business IT Solutions Full time

    **Job Title: Administrative Specialist** **Location**: Remote / Littlehampton **Job Type**: Part-time (20 hours/week, increasing to 30 hours/week from September) **Salary**: £23,000-£24,000 pro-rata (based on experience) **About Us** Fentons is a leading Managed IT Service Provider based in West Sussex. We’re looking for a proactive and organised...

  • Service Delivery Manager

    4 days ago

    Chandler's Ford, Hampshire, United Kingdom Eriban Business Services Ltd Full time

    IT Service Delivery Manager Location – Chandlers Ford Established and trusted IT Managed Services company have an urgent requirement for an experienced and customer focused IT Engineer to join their team in a Service Delivery Management and operational capacity based at their beautifully refurbished head office located perfectly in Chandlers Ford. My...