Administrative Specialist

2 weeks ago

Sussex, United Kingdom Fentons Business IT Solutions Full time

**Job Title: Administrative Specialist**

**Location**: Remote / Littlehampton

**Job Type**: Part-time (20 hours/week, increasing to 30 hours/week from September)
**Salary**: £23,000-£24,000 pro-rata (based on experience)

**About Us**

Fentons is a leading Managed IT Service Provider based in West Sussex. We’re looking for a proactive and organised **Administrative Specialist** to join our team, working alongside our current Admin Specialist (who will soon be going on maternity leave). This role is essential to the smooth running of our operations and offers long-term potential beyond maternity cover.

**What You’ll Do**
- Support the smooth running of daily office operations and service delivery
- Ensure timely renewal of client service contracts
- Assist with finance-related tasks, including bookkeeping, invoicing, and aged debt follow-ups
- Respond to client enquiries regarding billing and service contracts
- Monitor and manage the Orders and Client Admin inboxes, ensuring prompt responses and raising service desk tickets when needed
- Place client orders and process billing accurately
- Contribute to marketing activities and assist with social media content
- Organise and coordinate team social events
- Prepare reports for management and clients using Excel
- Conduct audits to ensure accuracy, completeness, and compliance across systems and processes
- Liaise with the Service Desk team to maintain accurate administrative records
- Support overflow phone calls and create service desk tickets when required

**What We’re Looking For**
- 3+ years’ experience in office administration and customer service
- Experience in a contracts or finance environment (required)
- Bookkeeping and invoicing experience (required)
- Excellent communication and organisational skills
- Proficiency in Microsoft Outlook, Word, and Excel
- Strong attention to detail and ability to handle sensitive information with discretion
- Self-motivated and able to work independently and collaboratively
- Positive, professional attitude with a willingness to learn

**What We Offer**
- £23,000-£24,000 pro-rata starting salary (based on experience)
- 28 days holiday (including bank holidays) - pro-rata
- An extra day off for your birthday
- Annual performance and salary reviews
- Company pension scheme
- Flexible working options and remote setup
- A friendly, supportive team culture
- Regular company-funded social events

**Job Type**: Part-time

Pay: £23,000.00-£24,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Administration: 3 years (required)
- Customer service: 3 years (required)

**Location**:

- Sussex (required)

Work Location: Remote

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