Administrator
2 weeks ago
Job Title: Administrator
Location: Cambridge (CB1)
Hourly Pay Rate: £11.44
Hours: 37.5 per week (Monday to Friday, 08:30 to 16:30)
Length of the contract: Temporary Ongoing
- Receiving and dealing with calls, emails, correspondence and other contracts from service users and professionals, handling these as required, in order to coordinate care according to agreed protocols and pathways.
- Recognising the extent of their competency and identifying when referral to a Clinical is required in accordance with agreed standard operating procedures.
- Recording details of all contracts with service users and other professionals.
- Ensuring that follow up actions from calls, emails, correspondence, and other contracts are progressed efficiently and effectively.
- Acting as a friendly first point of contact on reception, checking in patients on arrival, liaising with Clinicians, and facilitating a positive patient journey.
- Completing administrative tasks, including scanning onto patient records, registering referrals, checking tasks, updating service user information, running routine reports, and registering service users who have transferred in.
- Confirming appointments.
- Booking Interpreters as requested by Clinicians and following up bookings as required.
- Management and maintenance of meeting room calendars.
- Completing other routine administrative tasks as requested, such as scanning, photocopying, sending out letters and reports, and ordering stock, etc.
Role Criteria
- GCSE English and Maths Grade C and above or equivalent qualification.
- NVQ Level 3 Administration related or equivalent experience.
- Excellent communication and interpersonal skills.
- Effectively prioritises and coordinates own work.
- Standard keyboard skills.
- Proven skills in effective use of Microsoft Office packages such as Word, Outlook, Excel, and PowerPoint.
- Excellent time management skills.
- Ability to handle conflict and empathise with service users, who may be in stressful situations.
Hiring Contact: Tiegan Clark
Agency: Gi Group
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