Customer service Training and Quality Lead
4 weeks ago
Customer Service Lead
Livingston, EH54 8AS Salary: £31 - £33K per annum, DOE + Benefits Contract: Permanent, Full time Hours of Work: Monday to Thursday 08.Customer Service Lead - Benefits:
• Competitive Salary (£31 - £33K per annum, DOE)• 33 days holiday per year (inclusive of public holidays)• Contributory Pension Scheme• Life insurance
Unitrunk Ltd is one of the UK’s leading manufacturers of steel cable management systems with distribution centers throughout the UK. We are currently looking to recruit a Customer Service Lead for our Livingston Depot.
Customer Service Lead - The Role:
Be responsible for ensuring all Quotations and Sales Orders are processed and completed in a timely fashion• Proactively manage effective working relationships with customers ensuring that all customer services issues are dealt with in a professional and timely manner• Be responsible for purchasing any goods required to meet specific customer needs• Ensure that all returns are agreed and processed in accordance with company policy• Manage all customer complaints using the complaints procedure• Be responsible for planning all workflow through the depot• Provide relevant reports in line with company procedures• Be responsible for ensuring that all company policies are adhered to within the depot• Ensure that fleet management requirements are fully adhered to• Co-ordinate cycle counting and monthly/bi-annual stock checks
Customer Service Lead - The Candidate:
Good commercial knowledge of sales processes such as sales order processing, quotations etc.• Knowledge of the electrical wholesale industry would be advantageous
If you wish to begin a career with the opportunity to progress in a business-to-business environment, please click APPLY and send us your up-to-date CV and cover letter today
No Agencies please.
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