Customer Service Lead
2 months ago
Job Type: Perm
Town/City: Livingston
County: West Lothian
Salary/rate: £27000 - £32000 per annum
Sector: Commercial & Administration
Job ref: KDU/ 61552
Post Date: 16.04.2024
**Kirsty Duffin**:
Senior Recruiter
Commercial & Administration
07585 334140
**Description**:
**Who are we looking for?**
We are seeking an individual to join our client's team in the role of Customer Service Lead. As a vital member of our Supply Chain structure, the Customer Service Lead will play a pivotal role in ensuring the seamless processing of orders and maintaining exceptional customer satisfaction. Reporting directly to the Supply Chain Manager, this management position requires strong leadership skills and effective communication abilities.
The hours of work are Monday-Friday 9am-5pm.
**What will you be doing?**
- Lead and manage the Customer Services Team, fostering a culture of excellence and teamwork.
- Oversee the efficient processing and confirmation of both international and domestic orders.
- Maintain strong relationships with customers through effective communication and proactive relationship management.
- Facilitate the Weekly Orders Planning Meeting to ensure alignment across departments and timely order fulfilment.
- Manage customer complaints efficiently through our Q-Pulse system, ensuring swift resolution and customer satisfaction.
- Collaborate closely with other key departments such as manufacturing, QC, and R&D to streamline operations and improve overall performance.
- Actively participate in problem-solving initiatives to identify and implement solutions for operational improvements.
The Customer Service Lead is responsible for ensuring clear and timely communication with customers, providing them with updates on their orders and managing expectations effectively.
Additionally, internal communication with the Business Development and Sales Team is crucial, as well as maintaining strong collaboration with manufacturing, R&D, and quality departments.
If you are a proactive leader with a passion for customer service excellence and a drive for continuous improvement, we invite you to join our team as a Customer Service Lead.
**How to apply?**
Please submit your CV by clicking "apply"
Contact Kirsty on 07585 334 140 for more details
-
Customer Service Lead
2 weeks ago
Livingston, United Kingdom Unitrunk Full timeCustomer Service Lead Location: Livingston, EH54 8ASSalary: £31 - £33K per annum, DOE + BenefitsContract: Permanent, Full timeHours of Work: Monday to Thursday 08.00 to 17.00 Friday 08.00 to 13.00 Customer Service Lead - Benefits: • Competitive Salary (£31 - £33K per annum, DOE)• 33 days holiday per year (inclusive of public holidays)• Contributory...
-
Customer Service Lead
1 month ago
Livingston, United Kingdom TribePost Full time**Hours of Work**:Monday to Thursday 08.00 to 17.00 Friday 08.00 to 13.00 Customer Service Lead - **Benefits**: - Competitive Salary (£31 - £33K per annum, DOE) - 33 days holiday per year (inclusive of public holidays) - Contributory Pension Scheme - Life insurance Unitrunk Ltd is one of the UK’s leading manufacturers of steel cable management systems...
-
Customer Service Lead
1 month ago
Livingston, United Kingdom Unitrunk Full timeCustomer Service LeadLocation: Livingston, EH54 8ASSalary: £31 - £33K per annum, DOE + BenefitsContract: Permanent, Full timeHours of Work: Monday to Thursday 08.00 to 17.00 Friday 08.00 to 13.00Customer Service Lead - Benefits: Competitive Salary (£31 - £33K per annum, DOE) 33 days holiday per year (inclusive of public holidays) Contributory Pension...
-
Customer Service Lead
4 weeks ago
Livingston, United Kingdom Unitrunk Full timeCustomer Service LeadLocation: Livingston, EH54 8ASSalary: £31 - £33K per annum, DOE + BenefitsContract: Permanent, Full timeHours of Work: Monday to Thursday 08.00 to 17.00 Friday 08.00 to 13.00Customer Service Lead - Benefits: Competitive Salary (£31 - £33K per annum, DOE) 33 days holiday per year (inclusive of public holidays) Contributory Pension...
-
Customer Service Lead
1 month ago
Livingston, Scotland, United Kingdom Unitrunk Full timeCustomer Service LeadLocation: Livingston, EH54 8ASInterested in this role You can find all the relevant information in the description below.Salary: £31 - £33K per annum, DOE + BenefitsContract: Permanent, Full timeHours of Work: Monday to Thursday 08.00 to 17.00 Friday 08.00 to 13.00Customer Service Lead - Benefits: Competitive Salary (£31 - £33K per...
-
Scottish Climate Intelligence Service Local Lead
3 weeks ago
Livingston, West Lothian, United Kingdom Improvement Service Full timeJob DescriptionThe IS is working with the Edinburgh Climate Change Institute, the Sustainable Scotland Network, COSLA and Scottish Government to establish a Scottish Climate Intelligence Service which will build capacity within Scottish local authorities to improve decision making for area-wide emissions reduction by providing the data and tools, and...
-
Scottish Climate Intelligence Service Local Lead
3 weeks ago
Livingston, West Lothian, United Kingdom Improvement Service Full timeJob DescriptionThe IS is working with the Edinburgh Climate Change Institute, the Sustainable Scotland Network, COSLA and Scottish Government to establish a Scottish Climate Intelligence Service which will build capacity within Scottish local authorities to improve decision making for area-wide emissions reduction by providing the data and tools, and...
-
Scottish Climate Intelligence Service Local Lead
2 weeks ago
Livingston, United Kingdom Improvement Service Full timeJob Description The IS is working with the Edinburgh Climate Change Institute, the Sustainable Scotland Network, COSLA and Scottish Government to establish a Scottish Climate Intelligence Service which will build capacity within Scottish local authorities to improve decision making for area-wide emissions reduction by providing the data and tools, and...
-
Scottish Climate Intelligence Service Local Lead
3 weeks ago
Livingston, United Kingdom Improvement Service Full timeJob DescriptionThe IS is working with the Edinburgh Climate Change Institute, the Sustainable Scotland Network, COSLA and Scottish Government to establish a Scottish Climate Intelligence Service which will build capacity within Scottish local authorities to improve decision making for area-wide emissions reduction by providing the data and tools, and...
-
Scottish Climate Intelligence Service Local Lead
3 weeks ago
Livingston, United Kingdom Improvement Service Full timeJob DescriptionThe IS is working with the Edinburgh Climate Change Institute, the Sustainable Scotland Network, COSLA and Scottish Government to establish a Scottish Climate Intelligence Service which will build capacity within Scottish local authorities to improve decision making for area-wide emissions reduction by providing the data and tools, and...
-
Scottish Climate Intelligence Service Local Lead
3 weeks ago
Livingston, United Kingdom Improvement Service Full timeJob DescriptionThe IS is working with the Edinburgh Climate Change Institute, the Sustainable Scotland Network, COSLA and Scottish Government to establish a Scottish Climate Intelligence Service which will build capacity within Scottish local authorities to improve decision making for area-wide emissions reduction by providing the data and tools, and...
-
Customer Service Lead
20 hours ago
Livingston, West Lothian, United Kingdom Unitrunk Full time €31,000 - €33,000Customer Service Lead Location: Livingston, EH54 8ASInterested in this role You can find all the relevant information in the description below.Salary: £31 - £33K per annum, DOE + BenefitsContract: Permanent, Full timeHours of Work: Monday to Thursday 08.00 to 17.00 Friday 08.00 to 13.00 Customer Service Lead - Benefits: Competitive Salary (£31 - £33K...
-
Customer Service Representative
7 hours ago
Livingston, United Kingdom TribePost Full time**Benefits**: - Competitive Salary - On-site Parking - Contributory Pension Scheme - 33 Days holidays (including bank holidays) Unitrunk Ltd is one of the UK’s leading manufacturers of steel cable management systems with distribution centres throughout the UK. We are currently looking to recruit a Customer Service Rep to join our team at our Livingston...
-
Customer Services Advisor
7 days ago
Livingston, United Kingdom Halfords Full timeAge 22+ £10.20 per hour + performance related bonus - Age 21 £9.60 per hour + performance related bonus - Under 21 £8.20 per hour + performance related bonus This is a permanent position based in our Livingston store. Core hours are 20 per week plus overtime. Love all things motoring and cycling? Great with customers? Your knack with customers and...
-
Customer Service Assistant
5 days ago
Livingston, United Kingdom Admiral Slots - Luxury Leisure Full timeJob Role: Customer Service Assistant Hours per week: 16 (4x shifts) Hourly rate: £11.50 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) Shift. You must be fully flexible from Monday - Sunday to work a minimum of 4 shifts per week. If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour...
-
Customer Service Apprenticeship Programme
5 days ago
Livingston, United Kingdom Sky Early Careers Full time**About this programme** Identify and resolve problems. Answer queries. Gain a qualification in Customer Services. Our Contact Centre Apprentices focus on having great conversations and delivering the best service for our customers. Working in our busy contact centre you’ll be part of our Customer Service Team who work hard to deliver the best service in...
-
Customer Service Advisors
3 days ago
Livingston, United Kingdom Barclays Full time**Customer Service Advisor** **Livingston** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...
-
Customer Service Assistant
8 hours ago
Livingston, United Kingdom ASDA EXPRESS Full time**Role**:Customer Service Assistant **Location**:Livingston, EH54 6NA **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...
-
Customer Service Administrator
1 month ago
Livingston, United Kingdom The Rec Con Full timeImmediate start for a **Customer Service Administrator **for our client in the Livingston area. This will be a temporary to permanent position. **Customer Service Administrator main duties** - Some basic admin duties - Driver communication - Document processing - Updating systems and time sheets - Customer service calls and queries - Processing...
-
Customer Service Manager
3 days ago
Livingston, United Kingdom Office Angels Full time**Are you a highly proactive Customer Service Manager with excellent business and commercial acumen who thrives on providing a first-class service experience?** **Would you like to pursue a career within Facilities or already have Facilities Management experience?** **Do you have a natural flair and passion for people management and would like to Manage a...