Complaints Manager

4 weeks ago

London, United Kingdom Belmontrecruitment Full time

Good Afternoon,

I am currently representing Barnet Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate of £28.31 which is negotiable dependent upon experience.

We are looking for a Complaints Managerthis role will be: NW9 4EW

The right candidate will:

  • To support the strategic management, planning and development of the Complaints, FOI, ME, and SARs Service for Family Services.
  • To be responsible for the day-to-day management, administration, and effective operation of customer feedback procedures and information processes across Family Services.
  • To implement and manage the Services’ handling of customer feedback, including statutory complaints, in line with the legislative requirements, corporate framework and best practice.
  • To risk assess complaints, carrying out quality monitoring and reviewing the Services handling of complaints cases.
  • To be responsible for the services management of Subject Access Requests, establishing effective systems and processes to support the functions and legal obligations.

To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you soon #J-18808-Ljbffr

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