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Sales Support/Director to Director

1 month ago

England, United Kingdom ICG Medical Full time

Cromwell Medical is part of a leading global healthcare recruiter focused on nurses (all specialties), midwives, and home care/healthcare workers.
Our company vision is to improve patient care. One of our main differentiators is that we care. We have fun at work and together we remain focused, grounded, and engaged in our service offering.
The business is made up of three recognized healthcare recruitment brands that sit underneath the ICG Medical arm. each delivers tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, and the USA with more office openings on the horizon.

The Sales Director at Cromwell Medical is responsible for overseeing recruitment and business development for across temporary staffing within the nursing and midwifery sectors across England and Wales. Primarily focused on driving business development and managing client relationship, the Sales Director will lead a high-performing healthcare recruitment team to provide swift, precise, and compliant talent solutions to clients. Additionally, the role involves direct client engagement and carries overall accountability for the performance and delivery of the local recruitment teams.
In this role, the Sales Director is also tasked with developing and executing strategic plans to expand Cromwell Medical’s market presence and secure new business opportunities. The Sales Director will work closely with senior leadership to align business development strategies with overall organizational goals, ensuring a cohesive approach to market growth. By fostering a collaborative and performance-driven environment, the Sales Director will drive team success and contribute to the company’s long-term vision and objectives in the healthcare sector.


The Sales Director is primarily focused on two key areas: sales and recruitment service delivery, and operations and people management.
Sales & Recruitment Service Delivery:
Relationship management: Day-to-day management of sales operations: Oversee daily sales operations to ensure smooth processes, monitor KPIs, and guarantee that sales and recruitment efforts are in sync to deliver optimal service

Strategic oversight of candidate acquisition plans on/offshore: Develop and implement strategies for acquiring top talent both domestically and internationally to meet client demands

Ensure the delivery of high-quality recruitment services and manage the booking process to achieve excellent results

Sales management and delivery: Take an active role in client interactions to manage sales processes and ensure successful delivery of services

Operational and performance management: Lead and manage the recruitment team to enhance operational efficiency and achieve performance targets

Collaborate with SMEs to ensure quality and accuracy: Manage employee performance: Share insights and challenges openly to drive improvements and address performance issues

Work with shared services to align strategies and drive performance across departments

Pipeline Management: Focus on ongoing improvements in recruitment processes, systems, and team performance both onshore and offshore

Manage booking hours and drive growth in gross margin to achieve financial targets

Provide detailed reports on sales activities, gross profit, and team performance metrics.
Operations & People Management:
Promote the use of established processes and systems to enhance sales and recruitment operations and reporting

Oversee offshore recruitment activities to ensure high-quality outcomes and effective team performance

Stakeholder Management: Foster strong connections with stakeholders to facilitate collaboration and achieve shared goals

Develop comprehensive hiring plans for both onshore and offshore needs, aligned with business goals

Drive engagement and performance: Collaborate with Learning and Development to enhance team skills and drive engagement and performance

Performance management: Manage team performance through Personal Development Plans (PDPs), Performance Improvement Plans (PIPs), and regular performance reviews

People and HR management: Manage talent supply and demand: Track shifts in talent availability and requirements to optimize recruitment strategies and meet client needs effectively.

Previous recruitment, sales or recruitment service delivery management is essential
People and/or team lead experience (offshore / agency)
Healthcare recruitment campaign management experience at a BPO