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Benefits Assessment Officer

2 months ago

Milton Keynes Buckinghamshire, United Kingdom Venesky Brown Full time €25

Venesky-Brown’s client, a public sector organisation in Milton Keynes, is currently looking to recruit a Benefits Assessment Officer for an initial 3 month contract on a rate of £25/hour (umbrella) – working 37 hours per week. This role will be remote based.

Responsibilities:

- Take action to ensure that applications for Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, Discretionary Council Tax Reduction and Local Welfare Assistance are processed and paid promptly and correctly in accordance with legislation and procedures.

- Resolve to conclusion telephone, face-to-face and written enquiries from residents, landlords, external agencies and other departments.

- Provide advice about welfare assistance and where applicable signpost customers to other agencies for help and support.

- Ensure that the Council Tax account information relating to the customer has the correct liability and if not, resolve any discrepancies that would affect the financial award.

- Take or initiate action, as appropriate, to ensure that overpayments of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments and Discretionary Council Tax Reduction have effective recovery set or are identified as not being recoverable in line with policies & procedures and are recommended for write off.

Essential Skills:

- Relevant experience in Housing Benefit and Council Tax rebate assessment.

- Customer service experience with a focus on understanding and meeting customer needs.

- Strong numerical and financial calculation skills.

- GCSE English and Maths grade A – C or equivalent

- Take responsibility for quality and completion of own work within standards

- Flexible and willing to adapt to change in busy and demanding work environment

- Experience of using NEC Northgate Revenues & Benefits and/or Capita Academy

If you would like to hear more about this opportunity please get in touch.